Front Desk Agent

1 week ago

Hinton, Canada Best Western Plus Hinton Full time

Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage.
- Follows established procedures and policies when completing tasks
- Receives, sorts and distributes incoming mail
- Prepares and sends courier packages and ensures accurate billing and records
- Orders office supplies and maintains inventory levels
- Acts as an Ambassador for, including greeting guests and handling basic inquiries
- Demonstrates a customer service attitude with internal/external contacts
- Provides basic data entry and transaction handling service for the Front Office
- Inputs data accurately into the appropriate database
- Produces statistics and reports on the data as per standard formats
- Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
- Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
- Handles cash, cheques, credit and debit card transactions in accordance with hotel policies

**Job Types**: Full-time, Part-time
Part-time hours: 30-40 per week

**Salary**: $15.00-$17.00 per hour

**Benefits**:

- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Hinton, AB T7V 2A1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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