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Hotel Night Auditor

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Charlottetown, Canada Murphy Hospitality Group Full time

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people

**As a Night Auditor, You Will**

The Night Auditors play a very important role in the team. They are the first line in responding to our guests in the quieter hours with late check-ins, very early departures, or complaints from guests about noise, room conditions or anything else we can help them with. Our Night Auditors love the challenges of working independently at night, are genuine, and they care about creating an amazing experience for our guests.
- Greet arriving guests, check in and assign rooms
- Take, cancel and change room reservations
- Process telephone calls
- Process wake-up calls
- Provide information on hotel facilities and guest services
- Arrange services required for guests with special needs
- Process guests' departures, calculate charges and receive payments
- Provide exceptional guest service
- Property walk through
- Work alongside of the hotel team to establish a safe and fun atmosphere

**What You Bring**
- Positive and outgoing personality
- Love for building strong relationships with team members, our guests and the community
- Excellent oral communication
- Effective interpersonal skills
- Night Auditor experience is considered an asset
- Food Handling Certification and Responsible Beverage Certificate an asset

**What We Offer**
- Flexible Schedule
- Complimentary meal included per shift
- Growth and development opportunities
- Discounts at local shops and all MHG locations