Night Auditor

5 days ago

Charlottetown, Canada Holman Grand Hotel Full time

**Work Setting**:

- Urban area
- Hotel, motel, resort

**Tasks**:

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service

**Computer and Technology Knowledge**:

- Multi-line switchboard
- Word processing software
- Central reservation system (CRS)
- Spreadsheet
- Internet

**Transportation/Travel Information**:

- Own transportation
- Valid driver's licence
- Public transportation is available

**Work Conditions and Physical Capabilities**:

- Attention to detail

**Personal Suitability**:

- Client focus
- Dependability
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?

**Health benefits**:

- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits

**Financial benefits**:

- Gratuities

**Long term benefits**:

- Group insurance benefits
- Life insurance
- Other benefits

**Other benefits**:

- Wellness program

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