Manager, Operational Risk

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Risk Management Centre of Excellence (CoE) is a strategic first line of defence business partner supporting Sun Life Canada Leadership in meeting our Client for Life goals by providing comprehensive understanding of operational risk and supporting the design of effective solutions to manage risk within the business.

We partner with Canadian leadership, first line of defence Business Unit Risk Officers, and second line of defence Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, educate business on risk management, provide oversight on risk policy requirements, and ultimately enable the business to evolve while maintaining risk within appetite.

The scope of the team is broad, as our internal clients include all business areas of Client Experience Office, Group Retirement Services, Investment Solutions, Retail Advice & Solutions, and Sun Life Health.

As Manager, Operational Risk, you will manage a comprehensive portfolio of risk activities for assigned Canadian business areas and will be a key point of contact for Canadian leaders and second line of defence stakeholders to identify, assess and manage operational risks within the portfolio.

**Main Accountabilities**:

- Assess risk and control effectiveness within the portfolio, identify and prioritize opportunities to improve risk management
- Lead risk assessments to measure risk exposures, identify internal control weaknesses, improve the control environment and minimize the risk of loss events
- Lead the roll-out of new/changed risk and compliance requirements by identifying the impact to assigned business areas and supporting business partners in the design and maintenance of programs to meet these requirements
- Provide risk consulting expertise and lead risk reviews for key business projects, digital initiatives and process changes
- Develop recommendations on effective control design and operational risk management best practices, based on analysis of issues and implications for the business
- Present operational risk findings and recommendations at monthly Risk Steering Committees with internal clients
- Provide insightful and valuable operational risk analysis and reporting to the risk leadership team and the business.
- Maintain strong/effective working relationships with all business partners
- Support reviews conducted by Internal Audit and Compliance as well as external auditors and regulators
- Lead and/or coach Operational Risk Consultant(s) assigned to portfolio

**Competencies**:

- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
- Knowledge of risk management techniques including risk assessment, risk monitoring, control design and control effectiveness assessment
- Portfolio/program management experience with strong organization skills and the ability to prioritize many competing demands
- Strong partnership, networking, and influencing skills
- Confident verbal and written communication skills, experience presenting sensitive matters to senior management
- Ability to distill complex requirements without oversimplifying or missing critical components
- Proactive and highly motivated individual who will take initiative and is able to manage unstructured activities
- Excellent analytical, problem resolution and consensus-building skills
- Experience in process mapping as well as identification and assessment of process risks and supporting controls

**Assets**:

- Background in Canadian Business Unit functions, particularly SL Health
- Minimum 5 years of experience in risk management or related functions (e.g. compliance, process improvement)
- Certification in risk management and/or process improvement
- Familiarity with the regulatory environment of Canadian Financial Institutions

**What’s in it for you?**
- 20 vacation days per year
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Pension, stock and savings programs to help build and enhance your future financial security.
- Wellness programs that support the three pillars of your health - mental, physical and financial.
- Being a member of the Sun Life family, a group of people united by our Purpose: