User Research Specialist

4 days ago

Burnaby, Canada Wondershare Technology (Canada) Inc. Full time

**About Wondershare**

Wondershare Canada employs over 50 technology-loving marketers, video makers, animators, and designers who are highly energetic and fully dedicated to Wondershare.

Our mission is to build technology and software products that make every idea achievable for the new generation of creatives. And we empower our Canadian team to take on the most creative challenges to make this possible.

**Role Overview**：

The User Research Specialist is responsible for providing actionable insights through market trends, competitor analysis, user research, and content performance data. This role also acts as a strategic support function to bridge communication between the internal team and contributors, helping ensure content direction aligns with real user needs and contributor behavior.

**Key Responsibilities**
- Monitor content trends and user scenarios across creative platforms to identify emerging styles, formats, and usage gaps
- Conduct competitor analysis (e.g., CapCut, Canva, TikTok) to benchmark resource types, UI/UX behavior, and creator models
- Plan and execute user research initiatives, such as interviews, surveys, usability tests, and behavior tracking
- Analyze content performance data from the community (e.g., export frequency, usage rate, content category trends)
- Collaborate with the team to synthesize findings into actionable reports and planning recommendations
- Support communication with contributors by collecting their feedback, usage pain points, and style preferences
- Build and maintain a structured insights & trend library to support continuous planning and data-informed decision-making

**Qualifications & Skill Requirements：**
- Strong qualitative & quantitative research skills (interviews, surveys, data interpretation)
- Proficiency in Excel / Google Sheets; familiarity with BI tools (Looker, DataStudio, Tableau, etc.)
- Ability to interpret community content metrics (e.g., submission rate, engagement rate, template usage)
- Experience working with creators or user-facing communities is a plus
- Excellent communication in English; Chinese reading or communication ability is preferred

**Job Types**: Full-time, Permanent

Pay: $53,000.00-$72,000.00 per year

Additional pay:

- Bonus pay

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- please share which channels, communities, or platforms you've used to connect with designers or creative collaborators in your previous roles.

**Experience**:

- UI/UX design: 3 years (required)

**Location**:

- Burnaby, BC (required)

Work Location: In person

  • End-user Support Specialist

    1 week ago

    Burnaby, Canada Happy Planet Food Inc. Full time

    **ROLE**:End-User Support Specialist **REPORTS TO**: IT Operations Manager **LOCATION**: Burnaby We are looking for an **End User Support Specialist** to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user...

  • End User Support Specialist

    1 week ago

    Burnaby, Canada Happy Planet Foods Inc Full time

    **ROLE**:End-User Support Specialist **REPORTS TO**:IT Operations Manager **LOCATION**: Burnaby We are looking for an **End User Support Specialist **to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user...

  • User Support Technician

    2 weeks ago

    Burnaby, Canada A2Z Networks Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...

  • User Support Technician

    2 weeks ago

    Burnaby, Canada A2Z Networks Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • User Support Technician

    2 weeks ago

    Burnaby, Canada Xorosoft Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    2 weeks ago

    Burnaby, Canada Artron Bioresearch Inc. Full time

    **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a...

  • User Support Technician

    2 days ago

    Burnaby, Canada INI POS Solutions Full time

    Education: College/CEGEP - Experience: Experience an asset - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training...

  • User Support Technician

    19 hours ago

    Burnaby, Canada Squirrel Systems of Canada Ltd Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • User Support Technician

    1 week ago

    Burnaby, Canada Profusion Technologies Corp Full time

    Computer science **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize...

  • User Support Technician

    1 week ago

    Burnaby, Canada Artron Bioresearch Inc. Full time

    Education: College/CEGEP - Experience: Experience an asset **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...