User Support Technician

4 days ago

Burnaby, Canada Artron Bioresearch Inc. Full time

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Transportation/travel information**:

- Public transportation is available

**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail

**Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player

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