Program Assistant

**ABOUT US**

**ABOUT THE ROLE**

The Program Assistant is a 15 month contract position that provides a broad range of administration support to the respective program staff and management, as well as high level of customer service, which ultimately contributes to high quality services received by clients and families served by the programs.

**This role will include a combination of daytime and evening hours in accordance to operational requirements.**

**_ Salary range:_** _$42,277 to $49,232 per annum_

This position is represented by OPSEU local 567.

**WHY JOIN OUR TEAM?**
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

**WHAT YOU WILL DO**
- Provide administrative support that ensures the program team have the training, tools, and resources required to enable the delivery of service and meet client, family and program needs
- Liaise with clients, healthcare professional offices, service providers and partner agencies to ensure client information is complete and processed accurately to ensure their needs are met during service or program delivery.
- Create and maintain electronic and paper records for the programs supported, ensuring system data and documents are checked for accuracy and completeness, and are filed/ stored or entered/ uploaded to the appropriate physical location or database(s).
- Ensure confidentiality of records is maintained and meet the required level of security access (i.e., password protect/ encryption) per the Organizational or Program guidelines.
- Provide coverage for Receptionist during breaks, meetings and extended absences, to ensure a client friendly, welcoming approach to clients and other visitors to the organization through answering phone calls, responding to inquiries and receiving clients and visitors that arrive at reception.
- Support efforts to track client flow, including client forms, monthly staff statistics, waiting lists, caseload lists, transfers, and discharges as relevant to the program and follow up as required.
- Arrange services to support client and program delivery success, such as transportation, interpreters, and/or child minding.

**THE “MUST HAVES”**

The following education, professional memberships and knowledge are a requirement for this role:

- Post-secondary education in Business or Office Administration.
- 2 or more years of administrative experience
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
- Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.

**THE ‘NICE TO HAVES’**
- Certificate or Diploma in MS Office Specialist or Office Technology would be an asset.
- Standard First Aid & CPR Certification is an asset.
- Food Handler Certificate would be an asset.
- Functional computer and client information system knowledge.
- Fluency in another language(s), including sign language.

**BEFORE STARTING WITH US**

**HOW TO APPLY**

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.