Park Guide

2 weeks ago

Vancouver, Canada Capilano Group Full time

**Capilano Suspension Bridge Park (CSBP)** is nationally recognized as a best business, innovator, and leader in Canada's tourism industry. As part of the security team, the **Park Guide Team member **is expected to uphold the company’s vision, 'creating experiences people are amazed by'. The Park Guide Team Member is service oriented and collaborates with the Operations team to create an amazing and safe guest experience.

**Other Duties and Responsibilities**:

- Deliver tours that are engaging, informative, and punctual as scheduled and instructed
- Follow scheduled daily rotation in an efficient and punctual manner
- Maintain strong communication and professional relationships with Park Ambassadors and Guest Service Agents as well as other departments
- Provide educational information in an engaging and fun manner regarding the nature and wildlife in the rainforest
- Be familiar with the information and history of the Capilano Suspension Bridge
- Actively participate in enriching your knowledge of the Capilano’s history and the rainforest
- Accurately answer Guests’ questions with an upbeat, positive and professional attitude
- Escort, host and serve tour groups based on their itinerary and preferences
- Run tour attraction safety positions as trained

**Qualifications**:

- Must be able to work a variety of shifts including evenings, weekends and holidays
- Minimum 1 year of Guest Services experience
- Positive, friendly, outgoing, and energetic personality
- Excellent interpersonal skills
- Previous experience in public speaking is an asset
- Level 1 or 2 occupational first aid is an asset
- Second language is an asset
- Team Members are required to be on their feet for extended periods of time
- Team Members are expected to deliver the position as described under various weather conditions including but not limited to sun, rain, snow, sleet
- Team Members must be able to work in a variety of weather conditions in the dark
- Team Members are occasionally required to lift and carry up to 20lbs, climb a step ladder or step stool

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