Supervisor, Parking Operations

**Requisition ID**:37756

**Company**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Engineering Assistant - Operations Support (Supervisor, Parking Operations) supervises and coordinates the work of Parking Operations front line staff in a 363 day/year operation. The position is responsible for overseeing the day-to-day activities of staff whose duties involve the installation, repair, and maintenance of City parking meter infrastructure and/or the collection of revenue from parking meters.

**Specific Duties & Responsibilities**
- Staff Supervision_
- Plans, assigns, reviews and supervises the work of Parking Operations Staff.
- Promotes and models respectful relationships with staff, managers and the public.
- Supports hiring processes, provides hiring recommendations and conducts new employee orientations, evaluates training needs and develops and delivers training plans.
- Supervises and /or reviews routine repairs and overhauls on parking meters for workmanship and compliance with established standards.
- Responsible for different aspects of Coin Collection and Meter Maintenance related to monitoring, coaching, reviewing and improving work done by direct reports.
- Reviews and implements work routes and plans for operational organization and deployment.
- Ensures security and safety practices are followed by staff.
- Makes recommendations to management for modifications to improve the efficiency and/or the delivery of services via on-going collaboration with team members.
- Promotes productivity, engagement and team development through crew talks and informal check-ins with staff.
- Conducts informal Attendance Management meetings.
- Operational Functions_
- Point of contact for staff regarding technical issues/questions.
- Ensures Parking Operations equipment is in working order and available for use by carrying out scheduled equipment checks, schedules and repairs equipment.
- Utilizes software to configure backend information for software supported parking meters, including parking meter rate changes, customer messaging on pay-stations and other software related changes.
- Monitors and interprets parking meter system messages to review, address, and escalate system failures and status of parking meter footprint as required.
- Troubleshoots and diagnoses digitized equipment.
- Guides all technical work of meter technicians involved with electro-mechanical hardware.
- Occupational Health and Safety_
- Ensures staff compliance with Branch, City policies and procedures such as WorkSafe BC, Stay at Work and other safety and loss prevention activities/programs.
- Ensures physical inspections are completed to comply with safety requirements for all equipment, vehicles and tools.
- Participates in OHS committee meetings as Supervisor Representative and collaborates with all stakeholders to promote Health and Safety practices in the workplace.
- Conducts monthly and annual safety inspections.
- Develops for review and recommends safety protocols for field work.
- Provides guidance and education on OH&S initiatives for staff.
- Conducts initial investigations into health and safety matters, creates cases for review by entering findings into WorkSafe BC databases.
- Reporting/Documenting_
- Monitors, records and updates operational performance metrics, including Key Performance Indicators to support coaching staff and site visits.
- Utilizes system software to analyze work being conducted, reviews system status and reports out to management routinely.
- Tracks and reports the status of on-street inventory, provides forecasts for hardware types required for daily use and project work.
- Tracks progression of project work and reports status including rationale for progress.
- Prepares drafts and maintains training and procedures manuals in conjunction with a Superintendent through VANDOC’s and other file sharing tools.
- Security and Asset Management_
- Ensures assets (parking meters and coins) are secure by following security protocol, PCI, and championing security best practices.
- Reviews and recommends new or improved methods and procedures to ensure City assets and equipment are secure and safe.
- Reviews and provides sign-off for drawings related to asset placement and