Mandarin/cantonese Customer Service Representative

7 days ago

Markham, Canada CHAT Insurance Full time

**Job Summary**

Mandarin/Cantonese Customer service representative - Personal and commercial line Insurance

CHAT Insurance

Full-time

Hybrid | Markham, ON, Canada

**The Opportunity**

Build and grow your P & C insurance career with us Here at CHAT Insurances, We committed to the growth and development of our brokers and employees. CHAT is one of the best Large P & C insurance brokerages recognized by IBAO in 2023 and 2024 and has been proud of providing insurance solutions to consumers in Ontario for over 10 years.

**Responsibilities**

- Assist customers with inquiries related to personal and commercial insurance policies.

- Meet and exceed performance targets set by the management team.

- Provide accurate information on policy coverage and claims processes.

- Participate in ongoing training and development programs to enhance skills.

- Resolve customer complaints efficiently and effectively to ensure satisfaction.

- Maintain detailed records of customer interactions and transactions.

- Utilize CRM systems to track customer interactions and follow-ups.

- Collaborate with team members to improve service delivery and efficiency.

- Stay updated on industry trends and changes in insurance regulations.

- Identify opportunities for upselling additional insurance products to customers.

- Provide feedback to management on customer needs and service improvements.

- Keep current on underwriting rules and workflow processes

- Actively participate in training initiatives

- Participate in community marketing initiatives

**Experience/Qualifications**

- Mandarin or/and Cantonese are required

- Post-Secondary Education is required

- RIBO license preferred

- Proven experience in customer service, preferably in insurance sectors.

- Ability to meet and exceed performance targets consistently.

- Strong understanding of personal and commercial insurance policies.

- Excellent communication skills, both verbal and written.

- Ability to resolve customer complaints effectively and efficiently.

- Strong teamwork skills while being accountable for individual success.

- Proven ability to identify upselling opportunities with customers.

**What's in it for you? (Salary, Commissions & Benefits)**

- Enjoy the flexibility of a hybrid working environment in beautiful Markham, ON, Canada.

- Receive a competitive base salary that reflects your skills and contributions.

- Competitive compensation package with bonus and New Business Commissions opportunities

- Paid Time Off and Vacation

- Opportunities to grow in the industry

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