Customer Service Relations/route Maintenance Administrator

2 weeks ago

Greater Sudbury, Canada Northern Uniform Service Full time

**Customer Service Relations/Route Maintenance Administrator**

**Our Company**

We are an independently, family owned, Ontario based company in the uniform and mat rental business, serving many different industries throughout much of the province. We are fortunate to employ many long tenured employees who enjoy our supportive family environment. We choose to live by our values everyday:

- Keep your promises.
- Be fair.
- Tell the unvarnished truth.
- Respect each other.
- Do the right thing.

Are you interested in being part of an essential business and industry? We are looking for someone who seeks responsibility and is comfortable with a variety of demands; a resourceful person with solid Excel, Word, and Outlook skills. You bring professionalism and maturity to your job and you have a track record of managing confidential, executive-level information.

If you are ready to learn about our industry and you see desire a role with this impact and opportunity, we want you to join our team

**Duties and Responsibilities**:

- Maintain and update customer accounts as required (i.e. updating contact info in Alliant etc.)
- Complete all route maintenance for their Service team/customer
- Assist with preparation and issuing of special invoices (i.e. consolidated, direct sales, etc.) when necessary
- Answer telephone, take messages, issue messages
- Address and resolve customer issues, requests, and concerns as appropriate, saving the service supervisor’s time, yet knowing when to pass calls on to supervisors or managers
- Enter calls into NU-Trak, classify & distribute the calls accordingly
- Close calls / monitor that calls are closed
- Research information for customers and update or send information when necessary
- Develop positive customer relations through polite and diplomatic communications with customers
- Commitment to using technology efficiently & effectively (Nu-Trak, Word, Excel, Outlook, etc.)
- Train one-on-one with the Senior Route Accountant to solidify your job knowledge on our industry specific invoicing system.
- Create daily invoices as required by delivery schedule in coordination with production processes.
- Support the administration team by cross-training in other office duties such as customer service, accounts payable and accounts receivable, and miscellaneous administrative duties.

**Qualifications**:

- Solid Excel skills.
- Ability to work independently and as part of a team.
- Exceptional organizational skills, administrative skills, ability to multi-task and strong attention to detail and accuracy.
- Relevant post-secondary education or the equivalent combination of education and experience. Administrative experience is an asset.
- Excellent interpersonal skills including dealing with situations of a confidential nature and knowing when to communicate information.
- The position requires a confident, efficient, self-motivated individual with proven success working in a fast-paced environment with mínimal direction.
- Experience working with Alliant and ISO is considered an asset

**Details**:

- Full time; 40 hours per week 8:00am to 4:30pm Monday to Friday
- Minimum hourly rate of $22.00; pay commensurable with experience.

**How to Apply**:

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