Customer Service Relations/route Maintenance Administrator

1 week ago

Greater Sudbury, Canada Northern Uniform Service Full time

**Customer Service Relations/Route Maintenance Administrator**

**Our Company**

We are an independently, family owned, Ontario based company in the uniform and mat rental business, serving many different industries throughout much of the province. We are fortunate to employ many long tenured employees who enjoy our supportive family environment. We choose to live by our values everyday:

- Keep your promises.
- Be fair.
- Tell the unvarnished truth.
- Respect each other.
- Do the right thing.

Are you interested in being part of an essential business and industry? We are looking for someone who seeks responsibility and is comfortable with a variety of demands; a resourceful person with solid Excel, Word, and Outlook skills. You bring professionalism and maturity to your job and you have a track record of managing confidential, executive-level information.

If you are ready to learn about our industry and you see desire a role with this impact and opportunity, we want you to join our team

**Duties and Responsibilities**:

- Maintain and update customer accounts as required (i.e. updating contact info in Alliant etc.)
- Complete all route maintenance for their Service team/customer
- Assist with preparation and issuing of special invoices (i.e. consolidated, direct sales, etc.) when necessary
- Answer telephone, take messages, issue messages
- Address and resolve customer issues, requests, and concerns as appropriate, saving the service supervisor’s time, yet knowing when to pass calls on to supervisors or managers
- Enter calls into NU-Trak, classify & distribute the calls accordingly
- Close calls / monitor that calls are closed
- Research information for customers and update or send information when necessary
- Develop positive customer relations through polite and diplomatic communications with customers
- Commitment to using technology efficiently & effectively (Nu-Trak, Word, Excel, Outlook, etc.)
- Train one-on-one with the Senior Route Accountant to solidify your job knowledge on our industry specific invoicing system.
- Create daily invoices as required by delivery schedule in coordination with production processes.
- Support the administration team by cross-training in other office duties such as customer service, accounts payable and accounts receivable, and miscellaneous administrative duties.

**Qualifications**:

- Solid Excel skills.
- Ability to work independently and as part of a team.
- Exceptional organizational skills, administrative skills, ability to multi-task and strong attention to detail and accuracy.
- Relevant post-secondary education or the equivalent combination of education and experience. Administrative experience is an asset.
- Excellent interpersonal skills including dealing with situations of a confidential nature and knowing when to communicate information.
- The position requires a confident, efficient, self-motivated individual with proven success working in a fast-paced environment with mínimal direction.
- Experience working with Alliant and ISO is considered an asset

**Details**:

- Full time; 40 hours per week 8:00am to 4:30pm Monday to Friday
- Minimum hourly rate of $22.00; pay commensurable with experience.

**How to Apply**:

  • Route Service Representative

    2 weeks ago

    Greater Sudbury, Canada Cintas Full time

    **Requisition Number**: 205114 Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms,...

  • Manager of Transit Customer Experience and Planning

    1 week ago

    Greater Sudbury, Canada City of Greater Sudbury Full time

    **Section**: Transit Customer Experience and Planning **Division**: Transit Services **Department**: Community Development **Initial Reporting Location**: 1160 Lorne Street **Job Status**: Permanent Position **Affiliation**: Non Union **Hours of Work**: 70 hours bi-weekly **Shift Work Required**: No **The start date will follow the selection...

  • Route Driver/service Specialist

    1 day ago

    Greater Sudbury, Canada Northern Uniform Service Full time

    **DELIVERY** **SERVICE SPECIALIST** **Immediate Start** - Your salary starts at **$51,500**: - Permanent full-time - **4-day work weeks**: - Benefit Plan - Pension Plan - Attendance Bonus - _Employees may also be eligible to receive increases, commissions, bonuses, and advancement based on performance and tenure._ We are an essential industry serving...

  • Route Driver/service Specialist

    1 day ago

    Greater Sudbury, Canada Northern Uniform Service Full time

    **DELIVERY** **SERVICE SPECIALIST** Existing Vacancy and Immediate Start - Your rate starts at **$27 per hour**and potentially earn $60,000** in your first year. - Permanent full-time - **4-day work weeks**: - Benefit Plan - RRSP - Attendance Bonus - _Employees may also be eligible to receive increases, commissions, bonuses, and advancement based on...

  • Sales , Customer Service and Administration

    2 weeks ago

    Greater Sudbury, Canada Mike's Countertop Shop Inc Full time

    _Showroom Sales Representative/Administration_ Providing above exceptional customer service Primary responsibilities Greet all walk in customers, contractors, business partners and other parties with a welcoming and professional attitude Assist the client in the showroom with product information and colour choice Prepare written estimates for...

  • Customer Service

    2 weeks ago

    Greater Sudbury, Canada CORE Industrial Gases Full time

    **Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...

  • Customer Service

    5 days ago

    Greater Sudbury, Canada CORE Industrial Gases Full time

    **Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...

  • Customer Service

    1 week ago

    Greater Sudbury, Canada CORE Industrial Gases Full time

    **Job Duties & Responsibilities**: - Provide a positive customer sales and service experience, in person and via phone - Assist with routing and delivery of customer orders - Set up product displays and ensure store is well stocked, clean, and organized - Coordinate with drivers on delivery manifest and driver ticket verification - Coordinate with...

  • Customer Care Administrator

    6 days ago

    Greater Sudbury, Canada Metal-Air Mechanical Systems Ltd. Full time

    **About the Role**: We’re looking for a proactive Customer Care Administrator to provide exceptional support to our customers while keeping our service and IT systems running smoothly. This role focuses on delivering excellent customer experiences, basic IT support for operational efficiency, while managing the administrative processes that ensure smooth...

  • Customer Service Representative

    3 days ago

    Greater Sudbury, Canada ClaimSecure Full time

    **Principal Responsibilities**: - Research, identify and resolve customer inquiries using applicable software - Identify and escalate issues according to established policy - Provide product and service information to customers - Research required information using available resources - Route inquiries to the appropriate resources - Recognize, document, and...