IT Customer Support Technician

At Brother, we live and breathe the spirit of “at your side” by offering our people **careers where they can learn, grow and thrive **. And with over 100 years of experience making high-quality printers, labellers, scanners, sewing, embroidery, and quilting machines, we’re a rock-solid company with a reputation for being great people delivering a superior customer experience. Are you passionate about finding solutions to technical issues within the organization? Do you thrive in a fast-paced environment where daily challenges keep you on your toes? Do you get a feeling of satisfaction knowing you’ve helped end-users get set up with the equipment and systems they need to do their jobs? If yes, the **IT Customer Support Technician - (8-Month Temp) **opportunity at Brother could be for you **What you'd be doing**: Reporting to Supervisor, Customer Support Operations, the **IT Customer Support **Technician (8-Month **Temp) **provides technical support our employees regarding computer hardware and software. They encourage commitment to building and continually enhancing each employee’s contact and experience while upholding the guiding principles of our Global Charter and in line with Total Customer Satisfaction standards. **Some key responsibilities**: - Identify, troubleshoot, and resolve hardware, software and (some) network-related problems encountered by end-users on the network - Maintain personal ability in appropriate use of all relevant information technologies and other systems - Install and maintain Windows and Mac OS environments on users’ computers - Document and maintain computer inventory using our asset management software - Troubleshoot videoconferencing equipment - Manage corporate smartphones - activate SIM cards, replace phones and manage our mobile deployment via our network services provider portal - Any other work, duties, projects or adhoc requests as assigned **What we look for**: - Post-secondary education - 3-5 years of hands-on experience supporting users both virtually and in-person - Office 365 2-3 years of hands-on experience supporting end users - Windows Deployment Server (WDS) 3-5 years of hands-on experience imaging laptops and maintaining images - Desktop Central 3-5 years of hands-on experience - Video-conferencing equipment experience (Crestron Mercury an asset) - Experience with Servers, Desktop and Laptop computers hardware - Ability to communicate effectively with stakeholders in both languages (French and English) verbally and in written form. - Self-motivated, possess the ability to multitask and a ble to work autonomously in a fast-paced environment **What you need to know about Brother**: - Our shared values are Inclusion, Collaboration, Customer Centricity and Social Responsibility - We’re an open and honest group of people that foster a challenging spirit in all that we do - "At your side" is more than a slogan; it’s our purpose and we do our best to fulfill it every day - We’re great people who work hard, play hard and look out for each other because we’re a team - it’s that simple **What Brother has to offer**: - We're committed to achieving shared success and we provide opportunities for you to develop through experience, training and learning via Brother University. - RRSP program - we match up to 4% base salary per year after your first year of enrollment. - Insurance package that cares for you as much as we do. - Wellness subsidy to support your wellness goals. - Recognition Awards Program: we give and receive kudos through our social recognition program, where you accumulate points towards your preferred reward. - Friends and Family discount on Brother products saves you, your friends and family money on the things you need. - Hybrid work model (at home/in the office) provides greater balance in supporting our Brother Community and team spirit. - At Brother Canada, we strive to provide an environment where everyone feels valued by respecting individual differences and welcoming diverse life and work styles. We are an equal opportunity employer and do not discriminate or make employment decisions on the basis of race, colour, religion, sex, disability, or any other protected characteristic. _ - _________________________ Chez Brother, nous incarnons et respirons l’esprit « _At your side _» en offrant à nos employés des **carrières où ils peuvent apprendre, grandir et s’épanouir **. Possédant plus de 100 ans d’expérience dans la fabrication d’imprimantes, d’étiqueteuses, de scanners et de machines à coudre, à broder et de courtepointe de qualité supérieure, nous sommes une entreprise solide comme le roc et nous avons la réputation d’être des gens formidables qui offrent une expérience client remarquable. Aimez-vous trouver des solutions aux problèmes techniques qui peuvent survenir dans votre organisation? Êtes-vous stimulé à l’idée de travailler dans un environnement dynamique où les défi