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Installation and Support Technician

2 weeks ago

DollardDes Ormeaux, Canada Novacam Technologies Full time

With increasing demand over the years, we are looking for an Installation and Support Technician to assist our Montreal team and our customers with their NOVACAM systems. By manipulating mechanical, electrical and optical components, you will assemble, test and support metrology systems responding to specific measurement needs. You will be in contact with customers regularly and help answering some of their questions or redirect them to the appropriate Novacam personel. Your dexterity, knowledge and efficient communication will be the heart of delivering high-quality equipment to our top-tier international clients.

This is an entry-level job. We are looking for someone with general skills who is willing to learn. The training will be mostly technical but will also include an introduction to Sales and Customer Service.

What we offer:

- Flexible working hours (37.5 hours/week)
- Office highly accessible via public transport (buses 215/208) and free parking space available
- Opportunity to travel around the world
- Travel insurance

What your daily tasks will be:

- Installing and testing NOVACAM systems at our Montreal office before they are sent to the customers
- Installing NOVACAM systems at customer sites (mostly in the USA, but also in Europe, Asia, Oceania and the Americas).
- Answering customer support requests in a timely manner.
- Follow up with customers and relay feedback to the Engineering and Sales team
- Creating and maintaining good relationships with customers
- Contributing to constant improvement in user documentation and user support processes.

What your qualifications are:

- DEC in a relevant field (mechanical or electrical) OR relevant experience
- Fluency in English (written and oral)
- Valid passport and driving licence, capability to travel outside of Canada (estimated ∼10-20% travel after training)
- Autonomy and resourcefulness
- Excellent communication skills
- Capable of working under pressure
- Ability to lift heavy objects and kneel
- Open to learning new skills
- Versatility and openness to collaborate with a small team of various backgrounds

Assets:

- Previous experience in metrology, customer service, programming, networking, IT
- Fluency in French (written and oral)
- Additional languages

**Job Types**: Full-time, Permanent

**Salary**: From $44,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Dollard-Des Ormeaux, QC H9B 2M9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you travel outside Canada (USA, Europe, Asia) as part of your job?

**Language**:

- English (required)

Work Location: One location