Customer Experience

1 week ago

Vancouver, Canada Brunette the Label Full time

**Role**:Customer Experience & Inventory Coordinator

**Location**: Vancouver, BC (Hybrid)

**Job Type**:Full-Time

**Salary**:$40,000 - $50,000 based on experience

**About Us**

Founded by Miriam Alden in 2014, Brunette the Label is a Vancouver-based clothing brand designed in Canada with a mission to support all babes, all day, every day.

**About the Role**

We are seeking a Customer Experience and Inventory Coordinator to join our team and play a key role in creating an exceptional experience for our customers across both online, wholesale and in-person channels. You will work closely with our Brand Director, with the support of the full team, including our Founder and Creative Director, to meet your goals and help elevate every customer interaction.

This role is ideal for someone highly organized, warm, and sales-focused, who thrives working independently while meeting deadlines and delivering thoughtful, efficient service.

This is a great opportunity for someone looking to grow into a more senior customer experience, retail operations, or eCommerce role within a dynamic, values-driven fashion brand.

As a small team, we’re looking for someone who’s eager to jump in wherever needed—whether it’s packing and shipping orders, steaming samples for a photoshoot, or helping tidy up the office.

**Responsibilities**:

- Maintain our warm and welcoming brand voice across all platforms and with all customers, big and small
- Host virtual shopping appointments and style customers in person at our HQ
- Manage our Poshmark account, including curating listings and running weekly virtual sales
- Support and manage in-person experiences, including sample sales, pop-ups, and events
- Coordinate inventory flow between the warehouse, showroom, and office as needed
- Manage online order processing, including packing, shipping, exchanges, and returns
- Jump in to help pack and ship orders during high-volume periods
- Identify ways to improve the customer experience and drive both online and in-person sales
- Collaborate with the Marketing Team on various tasks

**What You Bring**
- 1+ years of experience in customer care, eCommerce, or retail operations (required)
- Experience with inventory systems or e-commerce platforms like Shopify (preferred but not required)
- A warm, approachable, and customer-first attitude
- Strong organizational skills and a proven ability to follow systems and manage timelines
- A proactive approach to problem-solving and the ability to turn challenges into positive outcomes
- Excellent verbal and written communication skills
- Comfortable in a fast-paced environment with a strong sense of urgency
- Impeccable attention to detail
- Ability to work independently as well as collaboratively with cross-functional teams
- Valid driver’s license

Pay: $40,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Store discount
- Work from home

Application question(s):

- How many years of inventory experience do you have? Preferred, but not required.

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Vancouver, BC V5T 4M7

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