Customer Experience Guide

1 week ago

Vancouver, Canada Indochino Full time

Compensation range: $20.00-20.50/hour

Indochino is all about inspiring confidence that people admire, working here is to be a part of a growing and exciting made to measure experience and we are looking for someone amazing to join our team. As the Customer Experience Guide you will provide world-class customer care to Indochino customers, understand customer issues over time and develop compelling solutions to primate customer needs and questions.

**KEY ACCOUNTABILITIES**:
Reporting to the Manager, Customer Experience, the Customer Experience Guide will be responsible for ensuring that INDOCHINO customers have a consistently positive brand experience by providing the best customer care in the world. The ideal person for this position is a forward thinker, critical decision maker, detail obsessed, and has the ability to anticipate needs before they arise.

**RESPONSIBILITIES**:

- Understand customer issues over time and develop compelling solutions to preempt customer needs and questions
- Consistently work with other teams to track, solve and innovate our processes and procedures to provide an exceptional customer experience pre and post purchase
- Collaborate with the Operations Team to ensure all customer requests are confirmed and understood
- Assisting customers with their garments fit issues through our systems tools and available resources
- Liaise with our Team Leads to resolve individual customer issues

**REQUIREMENTS**:

- Exceptional communication skills, both written and verbal
- Customer service oriented with a natural desire to care for the needs of others
- Deep desire to put drive & effort into your work
- Knowledge and passion for men’s fashion and style trends
- Knowledge about men's tailoring, pattern design, garment alterations, and fabrics preferred
- Past experience with billing issues, returns & data metrics an asset
- Familiarity with the Microsoft Office Suite
- Familiarity with ZenDesk preferred

If this sounds like something you’d love to do, and you know you’re the person for us, visit our careers page, tell us a bit about yourself, we’d love to hear from you

  • Guide

    3 days ago

    Vancouver, Canada Kolm Kontrast Full time

    Kolm, launching Fall 2024, is Vancouver’s premier luxury immersive Sauna and Ice Bath experience equipped with all amenities. Offering classes and self guided sessions, our mission is to provide a learning ground for personal development, and create a community of like-minded growth seekers. **What we're looking for** As the primary point of contact for...

  • Guest Experience Centre Consultant

    2 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    2 weeks ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for our Vancouver area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    6 days ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Customer Experience

    18 hours ago

    Vancouver, British Columbia, Canada REW Full time $65,000 - $75,000

    is seeking an exceptional Customer Experience & Success Lead with a results-oriented approach to customer relationships.At , we believe real estate is one of life's great adventures. Since 1978, we've been empowering Canadians to navigate their home search journeys with confidence. As Canada's leading real estate platform, we combine innovative technology,...

  • Tour Guide

    6 days ago

    Vancouver, Canada Vancity Tours Full time

    JOB TYPE: Part Time / Seasonal / Full Time Are you in love with the natural beauty of British Columbia? Do you want to work while having fun ? Do you love working with people and sharing your knowledge of Vancouver and nearby places? Do you enjoy interacting with people of all ages, demographics and backgrounds? If your answers are Yes, keep reading! Our...

  • Customer Experience Specialist

    6 days ago

    Vancouver, Canada Peakflow Digital Consulting Inc. Full time

    We’re seeking a Customer Experience Specialist to launch and grow our customer experience team. This is a hybrid role combining direct customer support with marketing-driven initiatives. You’ll be the first point of contact for our customers while also helping to craft campaigns, messaging, and communications that drive retention, satisfaction, and...

  • Tour Guide

    1 week ago

    Vancouver, Canada Glodalduniya Tours Full time

    Location: Vancouver BC, Canada About Globalduniya Canada Tours: Globalduniya Canada Tours is a leading travel company specializing in providing exceptional tour experiences across Canada. We pride ourselves on offering unique and immersive adventures that showcase the diverse landscapes, cultures, and attractions of this beautiful country. **Job...

  • Tour Guide

    2 weeks ago

    North Vancouver, Canada Tick Tours and Travels Full time

    **Job Summary** **Duties** - Conduct guided tours of designated sites, delivering informative and entertaining narratives. - Engage with guests by answering questions and providing insights about the location's history and significance. - Ensure the safety and well-being of all tour participants throughout the duration of the tour. - Manage time effectively...

  • Vancouver Tour Guide

    1 week ago

    Vancouver, Canada City Unscripted Full time

    **Vancouver City Guide (Freelance)** City Unscripted is looking for passionate residents to join the CityUnscripted community as a city host in Vancouver! Our hosts are friendly and engaging people who are enthusiastic about showing visitors both the hidden gems and/or tourist attractions in their town. As a City Unscripted host, you don’t need to be a...