Appliance Delivery/installation Operations Supervisor

1 week ago

North York, Canada Pantos Logistics Canada Inc. Full time

**Company Summary**

Pantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.

**Job Duties**
- Oversee the end-to-end operations of premium home appliance delivery and installation services
- Manage field staff including hiring, training, scheduling, performance evaluation, and attendance
- Develop and continuously improve SOPs to maintain service quality
- Handle customer inquiries and complaints, ensuring high levels of customer satisfaction
- Monitor and analyze operational costs and revenue to improve profitability
- Manage operational resources such as delivery vehicles and installation equipment
- Track KPIs and generate regular reports for performance review
- Coordinate with logistics partners and third-party vendors to ensure smooth service delivery

**Job Requirements**
- Minimum 2 years of experience in operations management, logistics, appliance delivery, or a related field
- Logistics service experience (understanding of warehouse, transportation, and installation logistics) is required
- Proven experience in managing teams and operational assets (e.g., vehicles, tools)
- Strong customer service mindset with excellent communication and interpersonal skills
- Ability to identify operational issues and lead continuous process improvements
- Proficient in MS Office tools, especially Excel and PowerPoint
- Capable of coordinating across departments and with external partners
- Strong leadership and accountability
- May require occasional travel between the warehouse and the headquarters office

Pantos Logistics Canada Inc. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act. As such, Pantos Logistics Canada Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- What are your salary expectations?

Licence/Certification:

- Class G Licence (required)

Work Location: In person

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