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Team Lead

2 weeks ago

Nepean, Canada BluSky Dental Full time

We have a team of experienced, trusted and caring members who value patient care and are passionate about oral health. We are a digital forward office and always strive for excellence.

Our ever-growing Company is looking to add a Team Lead to our team. We're a team that's dedicated to the development and treatment of young adults and we work hard to ensure each of our patients receive the care and attention they need to trust the are in the best hands.
- Leads the team through day-to-day functions;
- Models positive behaviour and outlooks for the team to emulate;
- Aid in filling the designated Associates/hygiene schedule;
- Handling patient calls and inquiries about appointments, confirmations, changes and cancellations;
- Verifying and updating any patient information;
- Daily/weekly confirmation calls and follow-up calls to patients booked in the doctor’s schedule;
- New patient interviews and patient relations;
- Efficient patient flow and the handling of any situation which is slowing down or stopping the flow;
- Providing Case Presentations with patient, and present fees over the phone or in person;
- Addressing patient concerns and problem solve the matters that arise;
- Directing and managing all predetermination’s and scheduling of appointments for appointed doctors;
- Discussing insurance break-downs with patient;
- Form payment plans and implement financial agreements with patients;
- Processing referral letters and other patient-related correspondence;
- Documenting all discussed with patients in Abel Dent;
- Organize daily morning huddles and schedule monthly team meetings by liaising with Regional to update notes;
- Organize internal referrals and be aware of specialties within the corporation;
- Maintain AR within the guidelines and communicate with the business coordinators. Then provide it to the regional manager for approval on write offs and financial adjustments;
- Provide training to front desk team on our policies and front desk process;
- Financial arrangements for patients within the guidelines given and anything above and beyond that to be approved by the regional; and
- Other tasks as assigned.

Pay: From $28.00 per hour

Expected hours: 42 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift

**Experience**:

- Dental office: 2 years (required)

Work Location: In person