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Assistant Housekeeping Manager

2 weeks ago

Whistler, Canada Crystal Lodge Full time

The Crystal Lodge in the heart of Whistler village is looking to recruit a full-time, year round Assistant Housekeeping Manager to join their team

This role is pivotal in providing support to the housekeeping team, as well as the Director of Housekeeping. A key driver of goals, plans, targets and policies are what set this role apart from the wider housekeeping team.
As Assistant Housekeeping Manager you are the link between the teams working on the floor to ensure communication keeps flowing, tailoring schedules throughout the day to meet guest expectations, and addressing any concerns with performance should the arise.

Some of the duties required for this role include, but are not limited to:

- Conduct daily property inspections to monitor ongoing works and reporting to appropriate departments if new deficiencies are found through in-house reporting systems.
- Organise a minimum of 20 room inspections per day, with at least 3 of these being formally documented with feedback/ expectations provided accordingly to those involved.
- Monitor and supervise productivity of Laundry department keeping to forecasted budget.
- Liaise effectively with the Front Office team, Revenue Manager and Director of Housekeeping regarding room occupancy reports, daily communications report, and any discrepancies to ensure smooth hotel operations.
- A member of the Joint Health & Safety Committee and keep the Housekeeping Department accountable for reporting injuries, following training and updating health and safety documents as needed.
- Assist in the training, scheduling and coaching of the Housekeeping team.
- Responsible for purchasing, monitoring and auditing inventory of housekeeping perishables, laundry resources, in-room honour baskets and catering supplies in line with budgets set.
- Maintaining Lost & Found inventory/log.
- Supporting members of the Housekeeping Team through coaching and feedback to address concerns with performance and conduct.
- Working alongside the HR department with offsite support with staff housing that can include moving and collecting furniture, conducting inspections, organizing deep cleans at the end of tenancies.

Please note, that you will be required to complete duties in addition to the above to ensure a smooth operation of the Housekeeping department.

Additional preferred skills and experience include:

- WHMIS certification - training provided if required.
- Ability to make prompt, informed and progressive decisions at times of high occupancy and guest requirements.
- Strong interpersonal and problem-solving skills.
- Excellent time management and organizational skills.
- Ability to multitask effectively in complex situations while portraying calm, and professional demeanor at all times.
- Operational knowledge of Excel, Word and Outlook required.

This is a physical role that will include the moving of made carts, laundry carts and garbage which at times could be up to 20lbs. This role will predominantly be spent walking throughout the hotel and its surroundings, so you must be comfortable being on your feet for up to 8 hours a day.

Benefits and Perks include:

- Extended health benefits
- Staff discounts at the Beacon Pub & Eatery, Tablet Nineteen and GolfBC destinations
- Length of service awards
- Complimentary annual stays at the hotel
- Health Spending Accounts
- Monthly birthday, anniversary and kudos celebrations
- Team member events year-round
- Discounts at the hotel for yourself, and friends and family
- Participation in winter/ summer leisure benefits

If this sounds like your next move, we would love to hear from you