Assistant Housekeeping Manager

**About the Company**
We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

**About This Job**

Support the Housekeeping Manager in leading and developing a team of housekeepers through coaching, performance management, and optimizing daily operations to meet productivity and quality standards. You'll assist with recruiting, scheduling, and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards. This role combines leadership development with operational oversight, making you a key player in delivering exceptional guest experiences while managing costs and building strong team relationships.

**Compensation**
- More benefits and company perks information below.

**Essential Job Functions**
- Assist Housekeeping Manager in leading and developing a team of Housekeepers through effective coaching, mentoring, and performance management. Conduct regular one-on-one meetings and annual evaluations to support professional growth and ensure alignment with company goals.
- Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
- Support the Housekeeping manager in an effort to ensure proper staffing and scheduling for maximum productivity.
- Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise.
- Assist the recruiting process with interviewing, selection and onboarding new team members while ensuring compliance with company policies and employment regulations.
- Assist in controlling payroll costs to achieve maximum profitability.
- Communicate priorities to staff through daily and weekly meetings.
- Participate in daily operations including cleaning and inspecting of units to maintain standards.
- Identify and report any maintenance related problems to the Maintenance and / or local Operation team.
- Establish and maintain collaborative relationships with fellow regional team members and upper management team.
- _Other duties as assigned because every day is different in hospitality_

**Skills + Qualifications**
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- 1 - 3 years experience working in Housekeeping, Maintenance or similar hospitality Operations position.
- Prior experience in supervisory or management level position in a similar industry.
- This role involves frequent travel between worksites, so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information in a way that's clear, thoughtful, and represents the company in a positive way always.

**Workplace Environment + Physical Requirements**
- Must be legally eligible to work in Canada.
- Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
- We're in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
- Reliable transportation required.
- Regular travel within the locally assigned market and / or region.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.

**Benefits + Perks**
- Extended Medical and Dental
- Registered Retirement Savings Plan - company match
- Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and culture, monthly socials
- Some positions may require that you drive a pers