Housekeeping Manager

Join Our Team at the Executive the Inn at Whistler Village and Mountain Side Hotel

At Executive, we're more than just a place to work—we're a community. With us, as our Housekeeping Manager, you'll play a crucial role in creating memorable experiences for our guests by ensuring their suites are comfortable, inviting, safe, and impeccably clean. Your efforts directly contribute to the luxury and satisfaction our guests enjoy, encouraging their return to our hotels.

We take pride in our warm and supportive workplace culture, which is built on strong teamwork and mutual respect. Here, departments collaborate seamlessly to tackle challenges and achieve our goals efficiently. Our team is genuinely connected, both professionally and socially, with many of us catching up outside of work hours and building lasting friendships.

If you’re looking for a role where your skills are valued and your work-life balance is respected, we invite you to join us at Executive. Let’s work together to make every guest’s stay unforgettable

**Position Overview**:
The Housekeeping Manager is responsible for all aspects of the housekeeping operations by leading, coaching, and mentoring all housekeeping associates, and ensuring the hotel is cleaned and maintained in accordance with the high standards established by Executive Hotels & Resorts. This is a hands-on leadership role, ideal for someone who leads by example, is passionate about guest service, and is ready to step in and actively support the team during busy periods to ensure seamless daily operations.

The Housekeeping Manager will ensure that all guest rooms, public areas, and back-of-house spaces are maintained to the highest cleanliness and presentation standards. This role is responsible for recruiting, hiring, training, and supervising housekeeping employees while fostering a culture of accountability, teamwork, and continuous improvement. The manager will organize and oversee the daily operations of the department, including scheduling, inventory control, and adherence to safety and cleanliness protocols.

**Responsibilities**:
**General**
- Supervise, support, and work alongside the housekeeping team to ensure timely and high-quality cleaning of guest rooms and public areas.
- Maintain and implement housekeeping procedures that meet hotel standards for cleanliness, sanitation, and guest satisfaction.
- Manage housekeeping staff members whilst maintaining supportive and constructive professional relationships with each person
- Provide professional and friendly service to guests. Responding to and managing special requests, guest preferences, and last-minute needs with flexibility and professionalism.
- Address guest concerns quickly, notifying proper departments as needed.
- Coordinate with the front desk and maintenance teams to ensure smooth guest service operations.
- Respond to shift reports and customer feedback pertaining to room and guest requests, and work with Front Desk Manager to resolve issues
- Follow company policies and procedures
- Ensure compliance with safety and hygiene regulations and hotel policies.
- Attends operations meeting or assigns delegate as required
- Required to source pricing for all in suite items as required
- Work with outside contractors for in suite jobs
- Ordering guest supplies and amenities
- Will coordinate in suite projects as required
- Ordering internal housekeeping cleaning supplies
- May be required to clean rooms and support housekeeping team members for time to time, as needed during high occupancy times. Including (but not limited to) room striping, making beds and general check out cleans.

**Rooms & Room Inspections**
- Ensure proper inventory is in each room and work with Operations Manager to ensure inventory is fully stocked on a weekly basis
- Monitor inventory of cleaning supplies and linens; place orders as necessary to avoid shortages.
- Ensure inventory is moved from storage to rooms, and develop a plan for distribution if need be
- Conduct routine inspections of guest rooms and public areas for quality assurance.
- Ensure rooms are inspected by Room Inspectors or by Management
- If Room Inspectors are assigned to clean rooms, ensure that management inspects these rooms
- Will execute deep cleans for all suites when/where required

**Staffing & Payroll**
- Recruit, train, and mentor housekeeping staff, fostering a positive and productive work environment.
- Responsible for completing morning paperwork and room assignments, or assigning paperwork duties to others on days’ off, and adjusting assignments as needed throughout the day.
- Responsible for security of housekeeping keycards, and for accepting returned keycards from employees at the end of their shift
- Maintain housekeeping schedules, including time-off requests, shift coverage, and payroll hours tracking.
- Responsible for monitoring employee’s daily timesheets, and for approving timesheets on a bi-weekly basis.
- Responsible for working with the