Resident Services Coordinator, Rpn

The **Resident Services Coordinator** will oversee the seamless transition for new residents moving into our home. This role includes providing essential training for the staff and managing the hiring and onboarding processes for all nursing department personnel.

**Background/Qualifications**:

- Licensed Registered Practical Nurse (RPN) in good standing with the College of Nurses of Ontario
- Minimum of 1 year of supervised experience as an RPN preferred
- Experience in Long Term Care is an asset
- Current CPR certification
- Knowledge of the Long-Term Care Homes Act (LTCHA)
- Ability to assist residents and their families with empathy and respect for confidentiality, communicating courteously
- Strong diplomacy skills, including negotiation, conflict resolution, and people management
- Highly resourceful, flexible, and adaptable
- Effective verbal and written communication skills
- Politically and culturally sensitive
- Strong critical thinking and analytical skills to identify underlying principles and facts
- Strong moral and ethical standards, with a commitment to privacy
- Dependable in planning and organizing work to ensure timely completion
- Alignment with the corporate Mission, Vision, and Values.

**Quality Performance**

Definition: Completes tasks keeping in mind all aspects involved regardless of magnitude, checking tasks and processes while having attention to details.

**Resident-Centered Care**

Definition: Resident-centered care promotes autonomy, individual choice, cultural competence and flexibility for the resident and that the resident is the expert regarding their life and their voice is heard.

**Time Management**

Definition: Maximizes time in order to accomplish as many tasks as possible in a timely manner keeping in mind prioritizing tasks as needed.

**Creative and Innovative Thinking**

Definition: Develops fresh ideas that provide solutions to all types of workplace challenges.

**Development and Continual Learning**

Definition: Displays outgoing commitment to learning and self-improvement. Problem Solving Definition: Resolves difficult and complicated challenges.

**Accountability and Dependability**

Definition: Takes personal responsibility for the quality and timeliness of work and achieves results with no oversight, including following guidelines, standards regulations and principles.

**Decision making/Critical Thinking/and Judgment**

Definition: Makes timely, informed decisions that take into account facts, goals, constraints and risks. Sees the big, long-range picture. Aligns direction, products, services and performance with organization.

**Operating Equipment**

Definition: Uses tools, machines and vehicles to transport or create products or services.

**Providing Consultation**

Definition: Partners with residents to identify and resolve complex and sensitive issues.

**Ethics and Integrity**

Definition: Earns the trust and respect of others through consistent honesty and professionalism in all interactions. Diplomatically handles challenging or tense interpersonal situations.

**Planning and Organizing**

Definition: Coordinates ideas and resources to achieve goals.

**Mathematical Reasoning**

Definition: Uses mathematical techniques to calculate data or solve practical problems.

**Enforcing Laws, Rules and Regulations**

Definition: Enforces governmental and professional laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

**Mediating and Negotiating**

Definition: Helps others resolve complex or sensitive disagreements and conflicts. Reaches deals and compromises.

**Coaching and Mentoring**

Definition: Enables co-workers to grow and succeed through feedback, instruction, and encouragement; formally delivering information.

**Communication**

Definition: Clearly conveys information to a variety of audiences using the tools necessary, engaging the audience to ensure the message is delivered and understood, creating a positive first impression with confidence and respect.

**Energy & Stress**

Definition: Consistently demonstrates high level of drive, infectious to the surrounding environment. Preserves effectiveness, drive and focus for extended periods of time, while maintaining composure in highly stressful or adverse situations

**Team Work Definition**: Promotes cooperation and commitment with the team towards the attainment of common goals. Gets others excited about and committed to furthering the organization’s objectives. Enables cooperative and productive group interactions.

**Key Responsibilities**:

- Manage the OHAH portal to add residents to our waitlist, collaborating with the Director of Care Services (DOCS).
- Coordinate move-ins and liaise with OHAH placement for all new residents.
- Inform the team about new move-ins and provide all necessary pre-move-in information.
- Complete all required documentation with residents and families on move-in day.
- Conduc