Manager, Information Technology

Your difference is the difference
Do you love to develop and share great ideas? Do you believe your insights can drive people forward? Do you appreciate working with others and building on mutual successes? Perfect. We do, too.
As an employee-owned company, we foster a culture where our people can thrive - and by thrive, we mean a place where you can share your ingenuity, express your difference, and grow in your very own way. Whatever your area, no matter your grade, your unique skills and perspective will help drive change from operations to the C-suite, across a wide of range of projects and channels.
Are you ready to build a future that’s uniquely yours? Join our award-winning team and make a difference that defines you.
RVA is a 500-person, Engineering services company that operates in Ontario and Eastern Canada with over 11 locations. We are a fully adopted MS 365 environment with a mix of external cloud, on-prem cloud, and on-prem data sources. We are running Nutanix, Trend Micro, Vectra and InTune for data security. The company has over 75 different specialized Engineering software tools that must be procured, installed and maintained. We have in-house developed, cloud-based workflow tools for project management and client resource management. Our growth targets are aggressive, and the IT Manager must be able to lead and support change.
Reporting to the Vice President of IT and working alongside the Manager, Information Systems Security the IT Manager will undertake have the following duties
**Duties**:

- Manage IT staff by recruiting, overseeing, monitoring performance, and training.
- Monitor daily performance of all IT systems, including computers, programs, and networks in over 11 locations with significant WFH staff.
- Responsible for continuous improvement of the Digital User Experience.
- Identify new technologies and opportunities to improve systems and processes while adding value.
- Prepare and present the IT budget to Senior Management and maintain cost-effectiveness.
- Provide input to Senior Management for strategic planning.
- Manage complex internal projects, including, stakeholder need definition, programming oversight, training, roll-out, and ongoing support.
- Troubleshoot problems and increase overall efficiency.
- Develop data backup systems and disaster recovery contingencies.
- Monitor service levels including client satisfaction and perform continuous improvement.
- After hours work will be required periodically.

**Qualifications**:

- Expert knowledge of MS 365 systems and RVA’s technology stack.
- Skilled in interpersonal relationships, teaching, planning and communication.
- Problem solving, decision making and sound judgment.
- Experience negotiating with software vendors.
- Past direct engagement with senior executives on aligning IT with business needs in a professional services company.
- Skilled at communicating with various stakeholders and providing assistance with the preparation of business cases.
- A background that includes exposure to Engineering software would be advantageous.

Your better starts here
We don’t settle for less, and neither should you. As it happens, offering great benefits to our people is entirely possible: the numbers work out. Happy teams mean happy clients. It’s just that simple. From recruitment to flexibility, learning to leadership, wellness to inclusion, we give our people the tools they need to outperform in their careers and build lasting connections with our clients, our culture, and each other.
- Competitive compensation packages and performance-based bonuses
- Health, paramedical, vision, and dental coverage
- A flexible vacation policy that lets you determine your time off based on your other responsibilities and needs
- Top-up plans for new and expecting parents
- Firm-paid holidays, summer and winter breaks, and other leaves of absence that cover everything from extra family time, jury duty, or even completing a degree
- RVA Group Pension Plan with match
- Global Travel Assist Program that provides emergency out-of-country medical protection for you and your eligible family members on personal and business trips
- Access to a variety of free services (e.g., employee and family assistance programs, nutrition advice, caregiver support) and employee discounts (e.g., sports and entertainment tickets, major brands, insurance plans)
- Flexible and alternative work arrangements around core hours, including telecommuting and work-from-home options

**Diversity, Inclusion, and Accommodations**:
At RVA, we are committed to fostering a workforce that reflects the diversity of the communities in which we operate. RVA is an Equal Opportunity Employer that considers applicants without regard to age, race, colour, national origin, citizenship, sex, sexual orientation, religion, creed, marital status, disability, or any other protected status. If you require any special accommodations, please advise Human Resources. Any information received re