Insurance Broker Operations Specialist

We’re searching for an Insurance Broker Operations Specialist (Commercial Lines). Are you searching for new possibilities?
Discover what’s possible, with Westland.
The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.
As the Insurance Broker Operations Specialist (Commercial Lines), you will play a crucial role within the team, providing valuable support to the Product Manager in managing the Insurance/Broker Management System. Drawing upon your extensive knowledge and expertise in insurance processes, broker workflows, and technology systems, you optimize the performance and efficiency of the system. Your deep understanding of insurance operations will allow you to support streamlining processes and enhancing user experiences with the system.
**Expected Compensation**: The expected hiring range for this role is $96,000 - $120,000 with a 35-hour work week. Your rate of pay will be determined based on your individual qualifications and experience, while considering internal equity.
Westland also offers a competitive annual short-term incentive program that enables employees to share in the rewards of the business and emphasizes the measures that are key to our success.
Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.
Interested in learning more?
**Why you'll love Westland**:

- An open, flexible and welcoming workplace
- Plenty of opportunities to grow and learn
- Autonomy to drive your own success
- Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds
- A total rewards program that takes care of your financial, physical, and mental health
- Flexible paid Values Days to celebrate days important to you
- Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

**Why we’ll love You**:

- You have over 7 years of experience as a Commercial Lines (CL) broker insurance specialist, or similar role within the insurance industry
- You have a deep understanding of various CL insurance products and processes
- You have over 5 years of in-depth experience with various Broker Management Systems
- You have a strong aptitude for leaning new technologies
- You possess solid oral and written communication and interpersonal skills
- You have an astute attention to detail with demonstrated ability to be methodical and well-organized
- You demonstrate the ability to work alone as well as collaborate with other teammates and departments
- You are proactive and resourceful in problem solving and possess strong critical thinking abilities
- You are comfortable in a fast-paced, dynamic environment, with the flexibility to adapt to changing priorities
- Bonus: You have experience with Benefits and Financial Services type insurance products and processes

**Once here, you'll**:

- Work in partnership with the Product Manager in their day-to-day tasks to support the overall development and improvement of the Insurance/Broker Management System.
- Coordinate and collaborate with the Product Manager and Business Analysts to conduct user research and gather feedback from brokers and agents to continuously improve the usability and user experience of the Insurance/Broker Management System.
- In concert with the Product Manager, gather requirements for new functionality as required with the acquisition of brokerages that have specialized CL operations and/or products.
- Assist the Product Manager in ensuring the Insurance/Broker Management System complies with industry regulations and security standards.
- Facilitate branch touch point meetings and hosts other client meetings as required.
- Create documentation / business support artifacts as required.
- Develop effective, respectful, and collaborative relationships with team members as well as internal and external partners.
- Other duties as assigned.

Want to get to know each other better? Send your resume our way.
You belong here
We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.