Trucking Dispatcher

4 days ago

Niagara Falls, Canada Salit Steel Full time

Position Summary
The Dispatcher is responsible for supporting the day-to-day operations of the fleet, working closely with the Logistics Supervisor to ensure the timely and efficient coordination of outbound and return transportation activities. This role plays a key part in facilitating effective communication between departments, maintaining regulatory compliance, and ensuring superior customer service.
We are currently recruiting for an open position within our organization. This is a full-time, onsite role based in Niagara Falls( 7771 Stanley Ave, Niagara Falls). The standard hours for the Dispatcher are 9:00 AM to 6:00 PM, however, flexibility in work hours is required to meet operational needs.
Position Functions
- Collaborate with the Logistics Supervisor to plan, review, and adjust transportation schedules and activities daily.
- Act as a liaison between departments to ensure seamless transportation support and alignment with customer service objectives.
- Provide support to the dispatch function as required.
- Assist in executing all daily logistics activities in coordination with the Logistics Supervisor.
- Communicate and enforce company policies, procedures, and regulations as outlined in the Driver’s Handbook and per Ministry of Transportation (MTO) guidelines.
- Support and respond to internal and external customer needs, including driver issues, sales inquiries, and service concerns.
- Review and verify transportation documentation (e.g., Bills of Lading, pre-trip inspections, training documents) for accuracy and compliance.
- Perform data entry tasks related to fleet and driver documentation.
- Complete additional duties as assigned by the Logistics Supervisor.

Working Conditions
- 40+ hours per week in a fast-paced office environment.
- Continuous computer use required.
- Occasional exposure to external weather conditions and loud industrial noise.

Core Competencies
- Customer Focus
- Effective Communication
- Energy and Stress Management
- Team Collaboration
- Ethics and Integrity
- Time Management
- Quality Orientation
- Results-Driven
- Proficiency in Microsoft Office Suite
- Understanding and Enforcement of Regulatory Compliance (MTO, internal policies)

Preferred Qualifications
High school diploma or GED equivalent
Minimum of 2 years of experience in transportation or a related field
Knowledge of trucking processes is a strong asset
Experience with dispatching and basic bookkeeping is preferred
Salit Steel is committed to inclusive, barrier-free recruitment and selection processes
and work environments. We will accommodate the needs of applicants under the
Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities
Act (AODA) throughout all stages of the recruitment and selection process.
Please advise us if you require accommodation throughout this process.

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