Tow Truck Operator

3 days ago

Niagara Falls, Canada CSN Collision Full time

Job Summary

Garden City Towing is looking for a reliable and skilled Tow Truck Operator. The ideal candidate will respond to roadside incidents, tow disabled or illegally parked vehicles, and providing emergency roadside assistance like jump-starts or tire changes. This role requires excellent customer service skills, mechanical knowledge, and the ability to operate towing equipment efficiently.

Core duties and responsibilities

- Vehicle towing and recovery: Safely operate a tow truck to transport disabled, impounded, or improperly parked vehicles.

- Roadside assistance: Provide emergency services like jump-starting batteries, changing flat tires, or delivering fuel to stranded motorists.

- Vehicle assessment: Evaluate the situation to determine the best course of action for safely moving a damaged or disabled vehicle.

- Vehicle securing: Properly and safely secure vehicles to the tow truck using appropriate equipment before transport.

- Inspections and maintenance: Perform regular pre-trip, en route, and post-trip inspections of the tow truck and equipment.

- Communication: Maintain clear communication with dispatchers, other drivers, and customers via radio or phone.

- Documentation: Complete and maintain required paperwork, such as tow logs, invoices, and mileage records.

- Repairs: May perform minor emergency repairs on the roadside. 

Requirements

- Valid driver's license: A clean driving record is crucial, and a Commercial Driver's License (CDL) may be required depending on the vehicle and location.

- Mechanical knowledge: Strong mechanical knowledge related to automotive systems and repairs.

- Physical fitness: Ability to lift heavy objects and work outdoors in various weather conditions.

- Problem-solving: Strong ability to assess situations and make quick, effective decisions.

- Customer service: Excellent communication skills to professionally interact with customers during stressful situations.

- Time management: Ability to manage time effectively to respond to calls and complete jobs efficiently.

- Safety awareness: Strong adherence to safety protocols for both the operator and the public. 

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