Bilingual Customer Care Representative

At TTi, people come for the opportunity and stay for the culture

Job Description Summary

**Job Description**:
About TTI Canada

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. We cover a wide range of industries, and our customers vary from consumers to professionals. Our unrelenting strategic focus on powerful brands, innovative products, operational excellence, and exceptional people drives our culture. This focus provides TTI with a platform for sustainable leadership and growth.

Our brands and products are recognized worldwide for their deep heritage, superior quality, outstanding performance, and compelling innovation. Our customers have access to leading brands such as Milwaukee®, RYOBI®, Hoover®, and HART®.

TTI is where culture meets opportunity. We are fast-paced, our team is highly energetic, and we reward innovative thinking. We provide a multifaceted training program and hands-on field experience that will stimulate, challenge, and reward you TTI is a place to explore your potential, where wins are celebrated, and leaders are visible and accessible.

POSITION DESCRIPTION

We are seeking articulate and customer-focused individuals to join our team. The Bilingual Customer Care Representative is responsible for handling customer inquiries and providing assistance over the phone, ensuring a positive customer experience through effective communication and problem resolution.

What You Will Do:
- Inbound Calls: Answer incoming customer calls in a professional and courteous manner.- Customer Assistance: Provide information, assistance, and solutions to customer inquiries and issues.- Product Knowledge: Develop a comprehensive understanding of the company's products or services to effectively address customer queries.- Problem Resolution: Identify and resolve customer issues, escalating complex problems to higher support levels when necessary.- Communication Skills: Communicate clearly and effectively to ensure customers understand information and instructions.- Documentation: Maintain accurate and detailed records of customer interactions, including notes on issues and resolutions.- Quality Assurance: Adhere to quality standards in customer interactions to ensure a consistent and positive customer experience.- Upselling Opportunities: Identify opportunities to upsell or cross-sell additional products or services.- Adherence to Policies: Follow company policies and procedures, including compliance with customer service standards.- Team Collaboration: Collaborate with other team members and departments to address customer needs effectively.

What You Will Bring:
- Previous experience in customer service or a related field is advantageous. Additional customer service training is a plus.- Bilingual in English and French is an asset.- High school diploma or equivalent.- Excellent verbal communication skills.- Patience and empathy in dealing with customer concerns.- Ability to navigate computer systems and use relevant software efficiently.- Problem-solving skills and a proactive attitude.

What You Will Get- Competitive Base Salary and Bonus Structure- Health Benefits Coverage, including Vision Care, Dental Care,- $500 yearly renewing Wellness Program,- Registered Retirement Savings Plan with Employer Matching Contributions- And much, much more

Location: 3381 Steeles Ave E Suite 400, Toronto, ON M2H 3S7
- Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive._