Service Technician

6 days ago

Montréal, Canada Peak Technologies Full time

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY
This role involves diagnosing and repairing customer equipment, responding to technical calls, performing demos, and providing customer training. Responsibilities include assembling and testing equipment, creating quotes, searching for parts, maintaining tidy workspaces, preparing for service calls, staying updated on training, and accompanying reps on visits. The role focuses on service delivery, cost efficiency, and innovation, with operations mainly in French, and requires collaboration with senior management and leadership teams.

KEY ACCOUNTABILITIES
- Perform the diagnosis on various equipment according to the established order.
- Perform repairs on various customer equipment.
- Respond to technical phone calls.
- Perform demos at customers.
- Assemble, start and test the equipment sold before installation.
- Provide training in the use of equipment to customers.
- Build quotes for each diagnosed equipment, as needed.
- Search for parts using the manuals or on the manufacturers’ sites, as needed.
- Tidy the workspaces, workbench, and office daily.
- Make the preparation of the things necessary for the calls to be made the next day.
- Keep technical training on supported equipment up to date.
- Accompany the representatives during visits to our customers, as needed.

EDUCATION + EXPERIENCE + KEY TRAITS
- Diploma obtained in one of the following fields: electromechanical, electrical engineering or electronic.
- Read technical drawings.
- Experience in the field, considered.
- Autonomous person, comfortable working alone or in a team depending on the assignment of the project.
- Available to work outside normal business hours as needed.
- Able to learn equipment requiring a self-taught portion with the technical manuals available.
- Have modes of transportation to travel to customers for service calls.
- Bilingual, preferably French and English, spoken, written as well as good pronunciation.

TYPICAL PERFORMANCE TARGETS
- SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
- COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
- INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS
- Primary language used in daily operations is French. Additional primary company languages include English, Spanish, and Dutch.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external.
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

Role does not involve management of employees.

DECISION MAKING + REASONING

Able to take accountability and responsibility for business target delivery and decision making.

WORKING RELATIONSHIPS
- Peak Senior Management Team
- Key Customer Sr. Leadership
- Key Vendor Sr. Leadership

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

  • Field Service Technician

    2 weeks ago

    Montréal, QC, Canada Allfix Service Group Ltd Full time

    **Job Overview** We are seeking a motivated and dependable **Mobile Service Technician** to join our dynamic team in and around Montreal. In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of systems and equipment, including locksmithing, door and window repair, appliance repair, chimney repair, garage door repair,...

  • Audio Stereo Technician

    1 week ago

    Montréal, Canada Service NDG Electronique Full time

    Education: Other trades certificate or diploma - Experience: 7 months to less than 1 year **Work setting**: - In shop **Tasks**: - Install, maintain and repair electronic equipment - Inspect and test electronic equipment and assemblies - Diagnose and locate circuit, component and equipment faults - Adjust, align, replace or repair electronic equipment and...

  • Service Technician

    4 days ago

    Montréal, Canada Applied Electronics Full time

    Applied Electronics is a national industry leader in Digital Media Integration Solutions and Service, specializing in professional audio visual and broadcast media technology systems. Our core strength is centered on our ability to provide customers with the highest degree of professionalism and customer satisfaction in all aspects of our business processes....

  • Field Service Technician

    2 weeks ago

    Montréal, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...

  • Equipment Service Technician

    1 week ago

    Montréal, Canada Pactiv Evergreen Full time

    Overview: 130 miles east of Des Moines, and 230 miles west of Chicago, Cedar Rapids is a city in eastern Iowa. The Cedar Rapids Museum of Art includes many works by native Iowan painter Grant Wood. Brucemore is an estate with acres of gardens and an 1880s mansion, which houses local history displays. Nearby, Bever Park has an ice rink, a pool and farm...

  • Field Service Technician

    1 week ago

    Montréal, Canada Interblock Gaming Full time

    Job Title: Field Service Technician Shift: Varied Hours: 40+ **Salary**: $55,000 CAD Employment Status: Full time Location: Home Office - Montreal **Language Requirements: French & English** **Must have Canadian Permanent Residency or Citizenship** Interblock is the fastest-growing company in the gaming industry and we are hiring now! We offer...

  • Technicien de Service

    1 week ago

    Montréal, Canada Tesla Full time

    What to Expect - Technicien de Service Ce rôle est pour le quart de travail de jour. Le rôle En tant que Technicien de Service chez Tesla, vous offrirez un service exceptionnel aux clients et vous assurerez que nos véhicules fonctionnent au mieux chaque jour. Les techniciens sont au cœur de chaque centre de service, équilibrant habilement les...

  • Audiovisual Technician

    2 weeks ago

    Montréal, Canada Applied Electronics Full time

    Applied Electronics Limited is a national industry leader in Digital Media Integration Solutions and Service. Our primary goal is to provide our customers with the highest degree of customer satisfaction in all aspects of our business. We are seeking a **Service Technician** responsible for overseeing and maintaining the processes, workflow and day-to-day...

  • Onsite Service Technician

    4 days ago

    Montréal, QC, Canada Xerox Full time

    We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional **Onsite Service Technician** to delight our customers. Primary Responsibilities: - Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage...

  • Field Service Technician

    2 weeks ago

    Montréal, Canada NCR Full time

    À propos de NCR NCR Corporation (NYSE : NCR) est un chef de file dans la transformation, la connexion et l’exploitation de plateformes technologiques pour les services bancaires autogérés, les magasins et les restaurants. NCR a son siège social à Atlanta, en Géorgie, et emploie 38 000 personnes mondialement. NCR est une marque de commerce de NCR...