Onsite Service Technician

4 days ago

Montréal QC, Canada Xerox Full time

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for a professional **Onsite Service Technician** to delight our customers. Primary Responsibilities: - Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction. - Use electromechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly. - Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment - Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability and engaging the support of other Xerox personnel as required. - Deliver customer training on assigned products to improve end user knowledge of equipment functionality Skills and Qualifications: - Electromechanical experience includes using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electromechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. - Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals We value dependable employees who are eager to meet deadlines. - Valid driver's license, appropriate insurance coverage, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check. - This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components. Here’s what success looks like in the first 60 days: - You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: - Comprehensive understanding of our company and customer service culture - Clear expectations in reference to call load, territory alignment and client satisfaction - Thorough knowledge base of the equipment and inventory needs to support your territory - Able to actively and correctly complete service calls independently. Additional Benefits: - Substantial growth opportunities for future career development within a supportive and collaborative company culture - Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and RRSP (Registered Retirement Savings Plan) - Paid time off, plus holidays and personal days - #LI-KW1

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