Automotive Customer Service Representative

2 weeks ago

Mississauga, Canada CSN Heartland Auto Collision Full time

**CSN Heartland Auto Collision** is currently looking for an **Automotive Customer Service Representative**to join our growing team The Customer Service Representative provides a high level of face-to-face customer service and supports customers’ needs throughout the vehicle repair process.

**Major Areas of Responsibilities**
- Provides courteous assistance to customers and educates customers on the collision repair process
- Face-to-face interaction with customers
- Evaluating vehicle damage and taking photos as required
- Capturing complete list of customers’ expectations and if necessary negotiating on service deliverables
- Understanding specific insurers’ claims processing policies and processes and following them accordingly
- Maintaining updated customer files
- Timely two-way communication with/ between internal and external customers
- Providing back-up to Front Office Administrator, i.e. answering phones and greeting customers

**Required Education, Skills and Qualifications**
- 5 years’ experience in Customer Service, previous experience in the automotive industry is preferred.
- Knowledge of collision repair process and/or auto insurance claims is an asset.
- Experience in Sales
- Analytical and problem solving skills.
- Efficient use of Microsoft Office and the Internet.
- Effective written and verbal communication skills.

**Company Profile**

**CSN 427| Heartland Auto Collision**is a dynamic and progressive collision repair facility, in business for over 45 years in the west end of Toronto. Our company is committed to providing a positive work environment that encourages professional growth. We offer a competitive benefits package that includes:

- Company sponsored training
- Competitive wages
- Paid vacation
- Medical benefits

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. We are an equal opportunity employer.

**Job Types**: Full-time, Permanent

Pay: From $23.00 per hour

Expected hours: 44 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- Automotive: 1 year (preferred)
- Customer service: 5 years (preferred)
- Sales: 1 year (preferred)

Licence/Certification:

- Class G Licence (required)

Work Location: In person

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