Guest Experience

**Salary: Authority Band 7 - $77,161.50 or $80,242.50**

**Status: Full-Time, Permanent, Unionized**

**Number of positions available: 1**

**Closing Date: September 23, 2025**

**WHY CALGARY AIRPORTS**

Powered by heart and dedicated to excellence, we’re the team that keeps Calgary connected - and you could be our newest member.

We’re in the business of uplifting people, and every day, we create runways to new places and possibilities, building a better airport experience for everyone.

**WHAT’S THE TEAM LIKE**
The Guest Experience team is the heartbeat of hospitality at YYC Calgary International Airport, creating memorable moments for every traveler. From managing our iconic White Hat Volunteers to enhancing accessibility and amenities, the team leads initiatives that make the airport feel welcoming and world-class. Their work directly supports Calgary Airports’ commitment to exceptional service, ensuring guests feel cared for from arrival to departure.

**WHAT ARE SOME OF THE RESPONSIBILITIES**
- Keep your finger on the pulse of accessibility standards - know what’s current and what’s coming.
- Collaborate with awesome community partners and stakeholders to make guest experiences more inclusive and welcoming.
- Dig into research and help shape policies, procedures, and training that actually make a difference.
- Be the behind-the-scenes hero for accessibility initiatives like familiarization tours and inclusive guest programs.
- Help design and share signage, guest resources, and wayfinding tools that make navigating the airport easier for everyone.
- Plan and coordinate workshops and events that spotlight accessibility and share what great inclusion looks like.
- Work with internal teams to organize special accommodation requests, like ASL (American Sign Language) or QLS (Langue des signes Québécoise) so every guest feels supported.
- Create and prep materials for presentations, advisory meetings, and partner communications - we love clear, impactful messaging.

**WHAT DO YOU NEED TO BRING**
- You’ll need to be eligible to get a RAIC, don’t worry - we’ll help you through this For more details, check out: (RAIC Program and Application Information)
- 1-3 years of experience in customer service or program coordination - bonus points if it’s in aviation, hospitality, tourism, or public service.
- A high school diploma.
- Real-world experience supporting individuals with disabilities or accessibility needs, and a solid understanding of inclusive service practices.
- Familiarity with airport operations and airline procedures, especially when it comes to accessibility and guest experience.
- Strong communication, planning, and organizational skills-you’re great at juggling priorities and keeping things on track.
- Comfortable speaking in small groups, helping deliver training, and contributing to accessibility-related materials and reports.

**WHAT OPTIONAL ELEMENTS SUPPORT YOUR APPLICATION (all are assets)**
- Bilingual in English and French.
- Post-secondary education in Aviation, Business Management, Hospitality and Tourism, Non-Profit Management, Disability Studies, Public Policy, Social Work, Inclusive Design, Human Resources or similar.
- Prior experience in fast-paced environments such as airports, visitor centers, or public institutions.

**WHAT DOES DIVERSITY MEAN TO US**

We are committed to building a team where exceptional leadership shines and our crew thrives both at work and at home. We believe that deliberate steps such as creating a workplace that is physically and psychologically safe, equitable to all, and actively and diligently taking steps along the path to reconciliation are the keys to making this a reality.

**OUR VALUES**:
We prioritize genuine concern and compassion for everyone we engage with, from our team members to our partners and guests, always striving to help and support one another.

We actively seek diverse perspectives in our decision-making and collaboratively tackle challenges.

We work together with trust and transparency, supporting one another to achieve the collective goals of our organization.

We grow, evolve, and adapt with purpose, continually aligning our actions with our vision.

We embrace curiosity and boldly challenge the status quo, exploring new opportunities and taking thoughtful, responsible risks that drive purposeful innovation.