Scheduling Coordinator

2 weeks ago

Calgary, Canada CBI Health Full time

**Scheduling Coordinator - Full Time - Calgary**

CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

Reporting to the Director of Operations or designate, the Care Coordinator is primarily responsible for scheduling, coordinating and providing direction for field employees in the delivery of after hours services. The Coordinator works within and promotes a positive team environment and communicates effectively with all members of the team.

**Your role**
- Ensure that the field employee understands their role, care to be provided and is competent in providing required care Use the scheduling software provided to its fullest capacity to create efficiencies in all aspects of the coordinators role as per specified standards
- Manage requests for service and coordinate assignment of care
- Manage changes to service provision
- Maintain knowledge of field employee’s work preferences, availability and competencies
- Maintain electronic client and field employee’s files where required
- Document professionally, appropriately, and in a timely manner Interact with clients to:

- Identify their needs and preferences
- Inform them of whom the field employee will be
- Inform them of day/time service will be provided
- Ensure that they are satisfied with the quality of care being provided
- Resolve concerns Document client concerns for follow up with referring agencies
- Knows and adheres to the formal and informal departmental goals, standards and policies and procedures
- Work collaboratively with Field Supervisors as necessary and document for follow up as required
- Participate in office meetings and additional training as required
- Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work.

**What you will need to be successful**
- Post secondary education in a relevant health discipline or equivalent experience
- Some experience related to community care preferred
- Must have the ability to work in the office
- this is not a remote position
- Available to work 8:30am-4:30pm Monday through Friday
- Proficiency in Microsoft Office Suite, and the ability to learn new programs specific to the business

**Join us at CBI Health - where working together makes great things happen**.-
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._

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