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Reporting to the Restaurant Manager, the Assistant Manager supports all aspects of restaurant operations including, but not limited to, ensuring that Tim Hortons’ standards with respect to people, product, cleanliness and an Exceptional Guest Experience are fulfilled. The Assistant Manager will also assist in sustaining, directing, and increasing sales growth and profit levels. **Location(s)**: - 3691 Strandherd Drive **Qualifications**: - High School diploma or equivalent - Minimum 2 years QSR related experience - QSR-related supervisor or other leadership experience preferred - Advanced Food Safety certification (or equivalent) is an asset - Standard First Aid certification is an asset **Key Responsibilities**: - Assists in recruiting, training, developing, motivating and encouraging Team Members to achieve targets - Communicates with all shifts on day to day operations and critical areas of focus - Assists with establishing and enforcing security, workplace and guest safety polices - Assists the Restaurant Manager in budget planning, maximizing profits and achieving sales and transaction targets, including control of Food/Paper/Labour costs in the restaurant - Responsible for daily cash handling/management procedures and financial reporting - Assists with ordering of supplies and overall building maintenance and cleanliness - Displays knowledge of and works in compliance with applicable legislation including, food safety, health and safety and employment standards - Enforce and comply with pre-established Tim Hortons operating procedures - Ensures high standards of guest experience are maintained - Resolves guest complaints and turns potentially negative situations into positive ones - Assists in maximizing Team Member coverage at all times, performs the role of Floor Leadership and works as required in various areas during busy periods to maintain optimal guest service levels - Manages Team Member scheduling to ensure adequate coverage on all shifts - Understands the importance of supporting the Manager and presents a ‘unified front’ to all Team Members - Works in compliance with occupational health and safety legislation **Postural & Physical Demand Requirements**: - Frequent reaching above waist, chest, and shoulder level, as well as below waist level - Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.) - Continuous standing on tiled surfaces for all tasks - Ability to stand for long periods of time without a break - Frequent hip flexion while walking for all tasks - Occasional lifting of boxes of supplies/products weighing from
