Centralized Administrative Associate
1 week ago
**Centralized Administrative Associate - London, ON**:
CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.
**About this opportunity**
Reporting to the Provincial Manager, Centralized Services, you will work in a fast-paced environment, where a high level of professionalism and confidentiality is crucial to this role.
**Take an inside look at what you’ll do each day**
- Build relationships with clients and stakeholders
- Keep up to date with protocols, procedures and workflows, and ensure targets are met
- Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
- Perform accurate, detailed data entry
- Upload reports to the appropriate systems, track and review report errors to ensure accuracy
- Coordinate billing activities with other team members
- Follow appropriate escalation procedures, when required
- Assist with ad hoc projects
- Provide continual feedback on process improvements
**What you need to be successful**
- Superior customer service skills that reflect sensitivity to the needs of clients
- Strong computer skills, specifically in MS Word, Excel and aptitude for database software (experience with Arthur Health software is an asset)
- Knowledge of WSIB Specialty Program is an asset
- The ability to provide an exceptional virtual experience
- A compassionate and caring approach
- Strong listening skills and a high level of patience
- Effective communication skills, both verbally and in writing
- The ability to prioritize under pressure
- A proactive, solutions-oriented approach and ability to multi-task
- The ability to be a natural team player and contribute to team results and success
- Experience in customer service
- All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption
**What CBI Health offers you**
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life
**About us**
For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.
CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
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