Camp Operations Coordinator

This role is a seasonal position from April untill September. In the months that your region is operating camp, the work schedule could transition into a Sunday-Thursday work schedule from a Monday-Friday work schedule.

**Duties and **R**esponsibilities**

**Seasonal Hiring**- Consult with the City Manager/ Regional Manager to determine staff requirements and hiring objectives-
- Prepare and post job descriptions on various web-based job boards-
- Use a variety of recruiting methods to recruit Bike Camp Instructors and Junior Volunteers-
- Attend job fairs and career events, collaborate with local community groups and schools to find our future Pedalheads Instructors and volunteers-
- Screen applicants and conduct regular interviews (Group, Individual & Zoom) through our Applicant Tracking SystemEnsure staff are onboarded quickly and correctly by preparing and managing required onboarding documents, staff lists, and training dates**Camp Management**- Establish positive and influential relationships with Camp Leaders, Instructors, and Volunteers-
- Provide camp staff with feedback regarding their engagement with campers and guardians; their execution of teaching principles and their execution of lesson plans-
- Ensure that camp procedures, policies and safety standards are being followed and upheld to Pedalheads standards-
- Help foster a positive environment for camp staff, children and parents/guardians-
- Be actively involved in delivering quality experiences to all campers (lead games/activities)-
- Organize and maintain camp equipment and assist with the delivery of equipment to sites and storage-
- Ensure camps are set-up to Pedalheads standards (equipment, signage, etc.)-
- Be on-site at one or more of your assigned camps daily during camp season-
- Visit underperforming sites regularly and work with Camp Leaders to promote performance improvements-
- Work with Camp Managers during the summer with staff scheduling issues, helping to source instructors when additional staff are required-
- Fill in for Camp Managers during absences when needed-
- Build and maintain positive relationships with site hosts and deal with issues or concerns raised by hosts in an effective and timely manner**Customer Service**- Always be willing to go the extra mile to engage with customers and provide an excellent customer experience-
- Proactively interact with parents/ guardians and children on-site and communicate with parents / guardians regarding their camper’s well-being and experience at camp-
- Respond to customer concerns in a timely and professional manner, always aiming to provide solutions that ensure resolution-
- Mentor and encourage camp staff to engage and communicate with parents/ guardians regularly**Competencies**Relationship Builder - builds and preserves trusting relationships with Camp Leaders, Instructors, colleagues, customers, hiring resources-
- Passionate and collaborative - participates and represents the company brand proudly-
- Work ethic - self-motivated, works continuously towards successful outcomes-
- Responsible - takes initiative and takes charge of situations-
- Organizer and planner - plan, organizes, schedules, and budgets efficiently and productively-
- Flexibility/adaptability - adjusts quickly to changing situations; copes effectively with complexity and change; able to work occasional evening and weekends-
- Team Player - has excellent verbal communication and collaboration skills and can work with all levels and functional areas of an organization-
- Fun - understands the importance of team bonding and creates and open and social workspace**Qualifications**A minimum of 2 years of supervisory experience managing summer camps and/or teams of leaders/instructors-
- Hands on experience with children’s programs/summer camps or in coaching, teaching, instructing children ages 3 to 8 years oldMust have a valid driver’s license and be able to travel to areas of responsibility-
- Knowledge and understanding of the city and communities-
- Valid First Aid Certificate-
- Must pass a background check upon hire**Assets**- Degree in Education, Sports Management or related field or equivalent education and experience-
- Supervisory and/or hiring experience, especially with ages 15-25**Direct reports**

The Camp Operations Coordinator has no direct reports but will assist the Regional Manager with supervising the activities of the Camp Leadership and Instructor teams within their assigned regional area.