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Rental Agent

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Montréal, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

- Competitive wages
- Access to on-demand pay - get your money as soon as you earned it through Dayforce Wallet
- Profit-sharing
- Flexible group medical and dental
- Fitness and Wellness reimbursement
- Training and Development allowance
- Group RRSP matching
- Up to 20% rental discounts, and more

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you
- _____________________________

**Responsibilities**:

- Achieve monthly targets in terms of rentals and number of visits
- Meet the monthly objectives set by the area coordinator
- Welcome clients, provide information, and show them the properties
- Ensure rental requests are handled according to provided guidelines
- Follow up on phone messages within 24 hours
- Meet with clients and address their needs regarding renewals, modifications, transfers, etc.Ensure post-rental follow-up
- Complete all required job instructions on a tablet
- Perform other tasks assigned by the area coordinator

Professional Requirements
- Two (2) years of experience in customer service

Technical Requirements
- Vehicle with a professional appearance (relatively new and in good condition)
- Ability to learn and adapt quickly to different computer systems and any new technology
- Familiarity with computer tablets is an assett

Non-technical requirements
- Professional approach and awareness of the importance of customer service quality
- Excellent learning and problem-solving skillsAvailability for different shifts (evening and weekend)
- Flexibility and attention to detail
- Ability to take responsibility for one's actions and decisions, including executing them
- Excellent communication skills
- Effective planning and organizational skills combined with the ability to manage multiple tasks and set priorities
- Excellent time management skillsAbility to handle sensitive information and maintain strict confidentiality
- Ability to remain calm and handle any situation with patience, empathy, and understanding
- Ability to work effectively independently (self-management) as well as collaboratively with other associates
- Ability to learn and adapt to change quickly
- Knowledge of various amenities.
- Firm intention to build better communities for all clients and neighboring communities.
- *Ability to communicate clearly in English and French, both orally and in writing
- _____________________________
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.