Customer Care Representative

2 weeks ago

Markham, Canada Metergy Solutions Inc. Full time

About Metergy Solutions Inc. (“Metergy”)

Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

Position Summary
This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.

We offer flexible work hours and hybrid working options to help balance the competing demands of work and personal life.

**Responsibilities**:

- Canceling and re-billing corrections
- Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
- Responding to telephone service requests in a fast paced environment on a queue; incoming calls
- Setting up & maintaining customer accounts including various billing /payment programs
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions

**Qualifications**:

- Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a service-oriented environment.
- Minimum high school diploma or equivalent experience / training.
- Multi-lingual skills and previous experience in the utilities industry a definite asset
- Strong inter-personal skills and ability to work well in a fast paced team environment
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Experience working in multiple systems
- Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is a definite asset
- Ability to adapt to a changing environment
- Strong organizational and prioritization skills

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.

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