Service Coordinator

2 weeks ago

Surrey, Canada Cullen Diesel Power Full time

Cullen Diesel Power, a locally owned organization, is seeking a highly organized and detail-oriented Service Coordinator to join our team

The position is temporary / full time (approx. 1.5 - 2 years)

As a Service Coordinator for the Power Generation Department, you will be responsible for managing incoming service requests and scheduling Preventative Maintenance services, while ensuring customer satisfaction. This is a crucial role in our organization as you will be the main point of contact for our customers.

**Responsibilities**:

- Schedule field service technicians (coordinate with customers, technicians and other vendors to ensure all repairs are complete on schedule and within budget)
- Deliver/maintain response times and provide timely updates to customers on repair status
- Create and process service orders and timecards daily
- Create, process and manage warranty claims
- Assist with setup, procurement and maintenance of generator service contracts
- Assist with service estimates
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the Company
- Provide general service department administrative assistance as required
- Maintain accurate information in the customer database

**Qualifications**:

- Strong customer service background with ability to handle high stress situations
- Detail oriented with the ability to stay on task in a busy environment
- Experience with Microsoft Office software
- Strong organizational skills with the ability to prioritize tasks
- Mechanical aptitude would be considered an asset
- Previous generator and/or field service department experience would be considered an asset
- Previous experience with ERP programs similar to Procede would be considered an asset
- Applicant will be expected to work all shifts as requested
- Previous experience in a similar role preferred

If you are a detail-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply

**Compensation based on experience**

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

**Experience**:

- Customer service: 3 years (preferred)
- field service coordination: 1 year (preferred)

Work Location: In person

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