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Bilingual Customer Support Representative

2 weeks ago

Quebec Province, Canada WeKnowTraining Full time

**Bilingual Customer Support Representative**
- We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth._

We Know Training is searching for a well-rounded Customer Support Representative

who has outstanding customer service, efficiency in troubleshooting, problem-solving and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Support Team.

**Your Opportunity**

It’s important you’re nimble and curious about our courses and brands as we literally have hundreds of them, making each day and each question unique.

You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.

**Responsibilities**
- Operate in a fast-paced dynamic setting, managing approximately 50-60 interactions per day.
- Provide a support experience that is compassionate yet concise.
- Communicate with clients independently _without _the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
- Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.

**Qualifications**
- Professional proficiency in both verbal and written French and English languages is required.
- Front-line virtual customer service experience is strongly preferred
- Expert in troubleshooting, navigating technical environments and figuring out how things work.
- Passionate about customer-focused service and willing to go the extra mile to create customer delight

**Why We Know Training?**

We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are a fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.

**Perks**
- Flexible work program offering fully REMOTE, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options
- 80% medical and dental premiums employer paid
- Life insurance
- Disability insurance
- Employee Assistance Program
- Flexible working hours
- Flexible paid time off program
- Casual dress environment
- Fun company culture
- Growth potential

**Application and Interview Procedure**:
Step 3 - Take home assignment - 30 minutes.

Step 5 - The third and final round is a 30-minute French video interview.

Step 6 - Offer
- Please note that if you are selected for this role, a criminal record check will be mandatory._