Bilingual Customer Service Representative

1 week ago

Quebec Province, Canada iA Dealer Services Full time

**Customer Service Claims Adjudication**

Business Unit
WGI Service Plan Division Inc.
Department
Claims

Reports to

Manager Claims

**BASIC FUNCTION**

**QUALIFICATIONS**:

- The following are the principal qualifications for this position:_

Experience
- **Bilingual in French and English required.**:

- Customer service and/or call centre experience an asset.
- Claims adjudication experience considered a definite asset

Education

Completion of Secondary

Software
- Computer knowledge, i.e. Windows, Excel, Word, Internet
- Accurate and efficient typing speed

**MAJOR DUTIES**:

- The following are the duties for the position:_
- Meet established service targets.
- Analyze customer inquiries to determine customer needs and match to company products and services.
- Respond to customer inquiries by providing information and dispatch for service on claims.
- Resolve customer complaints and conflicts as well as follow up with said customers on complex claims issues.
- Refer escalations or grey area claims to Supervisor for direction then proceed to execute claims based on Supervisor's advice.
- Maintain general knowledge and understanding of all products and services.

Employee will work remotely on a permanent basis.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$42,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- Please provide your expected hourly wage?

**Experience**:

- customer service: 2 years (preferred)

**Language**:

- French (required)
- English (required)

Work Location: In person

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