Bilingual Inside Sales Representative

**Fuzion Flooring - Customer Service Representative - Bilingual (FULL TIME)**

**Reporting to - Customer Service Manager**

**Fuzion Flooring** is a North American distributor of luxury flooring with its head office in Mississauga Ontario. At Fuzion, we believe our values drive purpose. Our values are, in essence, the organization’s identity—an expression of our principles, beliefs, and philosophy. These values will be used to support our mission, shape our culture, guide decisions, and dictate priorities. We hold them true and rely on them to guide us as individuals, and as a collective. These express the glue that holds us together through time. They are:

- **Passionate**_ _- Providing the best floor covering solutions._
- **Innovative**_ _- Engineering, product development, global supply, and daily operations to deliver the best product value._
- **Honest**_ _- Upholding the highest standards in all our actions._
- **Accountable**_ _- Delivering on our commitments_
- **Respectful**_ _- Encouraging development and rewarding performance_

We are currently looking for a bilingual inside sales professional to join our customer service team The Customer Service Representative (Bilingual) is a central member of the Inside Sales team whose focus will include entering and checking order data to ensure efficient and accurate order processing.

**Key Responsibilities**:

- Performing a range of administrative tasks to support the sales team and customers within specific sales territories.
- Managing customer accounts including reviewing pricing levels for accuracy, freight overview, oversee customer delivery requirements by order, sample updates and replacement requirements.
- Reviewing territory open order reports daily for dates, stock, shipping requirements, etc.
- Reviewing all orders placed to identify additional sales opportunities.
- Build relationships with customers through friendly, engaging communication.
- Answering customer phone calls and respond swiftly and courteously to customer complaints, inquiries, PK requests, stock checks, technical assistance.
- Providing up to date information to Operations/Supply Chain and Sales
- Expediting sales orders to ensure OTD targets are met.
- Providing coverage for other members of the team as needed for vacation and other absences.
- Performing data entry tasks as necessary.

**Knowledge & Skills Required**
- Bilingual French/English is required.
- Flooring experience preferred.
- 3-5 years Customer Service Experience
- Excellent time management and organization skills
- Interpersonal skills are essential to the job as it involves customer support and building genuine relationships with both customers and Territory Sales Managers.
- Sensitive to the needs and concerns of customers, always remaining courteous while swiftly responding to requests.
- Strong attention to detail.
- Ability to keep track of several accounts with different requests and preferences.
- Good working knowledge of company policies, products, specifications, and services.
- ..........._

**Fuzion Flooring - Représentant-e du service à la clientèle - Bilingue (TEMPS PLEIN)**

**Rapport hiérarchique - Responsable du service à la clientèle**

**Fuzion Flooring** est un distributeur nord-américain de revêtement de sol de luxe. Son siège social est situé à Mississauga en Ontario. Chez Fuzion, nous pensons que nos valeurs concrétisent notre objectif. Nos valeurs sont, en substance, l’identité de l’organisation, soit une expression de nos principes, de nos convictions et de notre philosophie. Nous nous en servirons pour soutenir notre mission, façonner notre culture, guider nos décisions et dicter les priorités. Nous les respectons et comptons sur elles pour nous guider individuellement et collectivement. Elles représentent le ciment qui nous unit au fil du temps. Voici les valeurs que nous incarnons:

- **Passion**_ _- Offrant les meilleures solutions en matière de revêtement de sol._

**Innovation** - _Dans l’élaboration de produits d’ingénierie, dans l’approvisionnement mondial et les opérations quotidiennes pour offrir la meilleure valeur de produit qui soit._
- **Honnêteté**_ _- Observant les normes les plus strictes dans toutes nos actions._
- **Responsabilisation**_ _- Tenant nos engagements_
- **Respect**_ _- Encourageant le perfectionnement et récompensant la performance_

Nous sommes actuellement à la recherche d’un professionnel ou d’une professionnelle aux ventes internes bilingue désirant se joindre à notre équipe du service à la clientèle. Le représentant ou la représentante du service à la clientèle (bilingue) est membre clé de l’équipe des ventes internes dont les responsabilités comprennent la saisie et la vérification des données concernant les commandes pour s’assurer que le traitement de celles-ci est efficace et précis.

**Responsabilités principales**:

- Exécuter une variété de tâches administratives en vu