Property Manager

Casa Housing Services Inc. (Casa) is a subsidiary of a not-for-profit company that provides bookkeeping, management, and maintenance services to Co-operative Housing Organizations throughout the Edmonton Area. Our small but mighty staff work hard to develop meaningful partnerships with our clients with a focus on the long-term sustainability of the buildings and cultivating healthy communities. Casa takes pride in maintaining its clients’ properties to the highest level possible while allowing the clients to preserve their autonomy and organizational decision-making process. As a growing organization, we are looking to augment our strength with the addition of an onsite Property Manager (Housing Co-op Coordinator).

**Responsibilities**:

- Service_
- Be the first point of contact for a wide range of occupancy matters;addressing member inquiries, requests, and concerns.
- Communicate with partner agencies regarding any member who may require additional support to remain successfully housed.
- Encourage resolutions before issues are escalated.
- Ensure the Housing Agreement, Bylaws, and Policies are applied consistently and fairly in accordance with the Co-operative Act of Alberta.
- Administration_
- Prepare correspondence packages for Board, General Member and Annual General Meetings (with an eye for effective design and plain language presentation)
- Maintain minute book and assist with minute taking at meetings if required.
- File Annual Returns with Corporate Registries.
- Co-ordinate member termination process: ensuring evidence and relevant documentation is in order and representing Casa at hearings when required.
- Parking administration and enforcement.
- Ensure clients’ content and personal liability insurance coverage is up-to-date and meets the required standards.
- Develop standardized templates, processes, and language to maintain consistency among all documents and correspondence.
- Act as an operations resource to the team providing administrative support and accomplishing related results as required.
- Financial_
- Basic understanding of debit and credit record-keeping.
- Ensure verification of incomes and calculate housing charges in accordance with government directives / requirements for the Rental Assistance Program; issue timely notice regarding housing charge increases.
- Collect monthly Housing Charges, prepare deposit slips and maintain backup for transactions.
- Manage arrears in accordance with the client’s bylaws and policies; negotiate and monitor repayment agreements.
- Present financial reports to Board of Directors at monthly meetings

**The Co-op Coordinator is also expected to**:

- Liaise with Maintenance Coordinator to ensure preventative and long-term maintenance goals are met.
- Build and maintain strong working relationships with contractors and vendors.
- Develop and maintain a good working knowledge of Social Housing Accommodation Regulation, Alberta Housing Act, the Alberta Cooperatives Act, and FOIP.
- Facilitate the composition, review, and maintenance of all new and existing policies and procedures for clients, ensuring compliance with all applicable legislation, organizational mandates, and industry best practices.
- Liaise with co-op legal council and other agencies when needed; keeping abreast of proposed legislative changes; advising management on needed actions.

**Qualifications / Skills**:

- Computer literacy including advanced proficiency with Microsoft Office, Google Suite, and internet use.
- Strong verbal and written communication skills.
- Exceptional professional phone skills with ability to employ clear and understandable plain language English skills suitable for diverse populations.
- Superior organizational and time management skills; ability to multi-task, prioritize, and work under tight timelines and meet multiple deadlines.
- Demonstrate ability to work within a team and fast-paced setting, with an emphasis on self-management, patience, empathy, creativity, and integrity.
- An understanding of the importance of safe, secure, and affordable housing especially for vulnerable populations.
- An understanding and respect for democratic, community-based organizations where members are involved in the governance and decision-making process, enforcing bylaws and policies as required.
- Ability to work effectively with community volunteers, including a Board of Directors and other stakeholders.
- Demonstrated conflict resolutions skills.
- Must maintain high degree of confidentiality and discretion.
- Flexible and adaptable to constantly changing needs within the organization

**Education, Experience, and Licensing Requirements**:

- Degree/diploma and/or an equivalent combination of education and/or extenisive experience in customer service, property management, business administration, communication, or related field
- Previous property management field experience required
- Previous Co-op and/or non-for-profit housing administration an asset