Digital Order Specialist

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of **Digital Order Specialist.**This role can be on-site or hybrid remote/on-site. Location is flexible for anywhere Applied operates in in Canada, however preference is close to one of our major service centres.

**Position Summary**:
**Roles and Responsibilities**:

- Handle and process large volumes of data efficiently, ensuring data integrity and accuracy for all digital/portal customers
- Exhibit a strong interest in customer satisfaction and a desire to provide excellent customer service
- Coordinate and collaborate with internal and external Accounts Receivable departments to ensure all assigned digital customer invoices are current
- Effectively communicate with and direct internal CSSR/DOT members on portal processes, ensuring timely resolution of issues
- Monitor and follow up on overdue invoices to expedite payment and resolve discrepancies
- Maintain thorough records of invoicing activities and customer interactions
- Identify opportunities to improve invoicing process and efficiency
- Cultivate lasting relationships with customer while addressing overdue invoices
- Resolve discrepancies or issues promptly and professionally
- Actively involved in all digital sales activities
- Demonstrate proficiency in meeting task deadlines through effective time management skills
- Take lead on individual projects and incorporate them into personal schedule
- Develop knowledge and expertise of best practices and end-to-end business processes
- Demonstrates enthusiasm, a positive attitude and a strong desire to succeed
- Ability to multitask effectively in a busy environment while consistently maintaining professionalism
- Assist other branches by processing orders in a timely manner when DOT team members are unavailable
- Provide guidance, training and support to other DOT members
- Observe any opportunity for Continuous Improvement to reduce waste in digital/portal process
- Provide additional order management support as required
- Other tasks and projects as assigned

**Preferred Education & Experience**:

- Bachelor’s degree in analytics/statistics or business, or 5 years equivalent experience in a related industry

**Specific Skills**:

- SAP and customer service portal experience
- High proficiency in Microsoft Excel
- Strong written and verbal communication skills as well as proven problem solving and analytical skills
- Prioritization and organizational skills with the ability to work self-directed
- Demonstrated ability to work in a collaborative manner with multiple stakeholders
- Ability to develop new processes and drive process improvements with clear improvement results
- Able to work in a team environment and utilize all available resources

**Working Conditions**
- Position has opportunity to be based in an AIT Canada location or in a hybrid remote/on-site structure.

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

- Competitive compensation and bonus opportunities
- Health, vision, and dental coverage, RRSP w/ company match
- Paid vacation, sick time, and company holidays
- Tuition reimbursement and opportunities for development
- Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.