Bilingual Customer Relations Associate

2 weeks ago

SaintLaurent, Canada Franklin Electric Full time

Responsible for communicating pro-actively and on a regular basis to ensure the customers’ needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements.

**Key Responsibilities**
- Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
- Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
- Organize workflow to meet customer timeframes Keep records of customer interactions and transactions according to the Company’s Retention Policy.
- Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
- Utilize the Company’s relationship management toolset to facilitate and support the customers’ business requirements and their customer needs.
- Process and reconcile customer accounting transactions.
- Using all applicable platforms, manage customer activities, including systemic transaction processing, as required. Perform other related duties as required or assigned.

**Skills**
- Bilingual fluency in English and French.
- Maintains confidentiality and uses discretion with business information.
- Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
- Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
- Deals with problems involving several known variables in situations of routine nature.
- Plans the time, method, manner, and/or performance sequence of own work.
- Completes some moderately repetitive tasks.
- High-level attention to detail, high level accuracy; reliable results
- Effective Communication skills, written & verbal; internal & external
- Demonstrate ability to employ new ideas, concepts and methods
- Team player, professional in all aspects
- Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

**Education and Experience**
- Equivalent of four years of high school (required).
- Three to five years of relevant experience or training in customer service or a related field (preferred).

**Computer Skills** **Intermediate**:10-key.

**Basic**:Alphanumeric data entry; word processing/ typing.

**Certificates and Licenses**
- Prefer individual with WQA certification or willing to become certified.

**Job Types**: Full-time, Permanent

Pay: $18.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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