Customer Relations Representative

**The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items, as well as proven expertise in technical consulting and inventory management, distinguishes the Bossard Group.**

**We are currently seeking an experienced Customer Relations Representative (Bilingual) to become part of our team.**

**Job Summary**

Processes customer requests and orders for material, products and services.
Assure the communication and resolution of customer performance requirements.

**Essential Duties and Responsibilities **include the following. Other duties may be assigned.
- Primary communication link to customer.
- Analyze cost, quantity and other nomenclature on order requests from customers.
- Support account managers with customer quote requests.
- Validate and react to performance ratings from customers.
- Verifies inventory and notifies Purchasing of customer orders that will deplete stock.
- Routes orders to departments for filling and follows up to ensure on-time shipping.
- Informs shipping of packing or labeling requirements for customer shipments.
- Receives customer concerns and initiates any internal action that maybe required.
- Initiates and provides all Return Goods Authorizations to customers.
- Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.

**Supervisory Responsibilities**
This job has no supervisory responsibilities.

**Competencies**
To perform the job successfully, an individual should demonstrate the following competencies:

- Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
- Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
- Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
- Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
- Managing Work (includes Time Management) - Effectively managing one’s time and resources to ensure that work is completed efficiently.

**Academic Qualifications**

A Bachelors degree with 2-5 years of customer relations experience is desired and /or training; or equivalent combination of education

**Additional Skills**
- **Language Skills**:Ability to read, analyze and interpret general business periodicals. Ability to write reports & business correspondence. Ability to effectively present information and respond to questions from groups of mangers, clients, customers and general public.

**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Work Environment**
The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 3 years (required)

**Language**:

- French (required)

Work Location: Hybrid remote in Saint-Laurent, QC