Manager, Technical Onboarding

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.
Your Impact
You will be responsible for leading a highly technical the team which supports the successful onboarding of customers into the OpenText Cloud environment. It includes management of client relationship during onboarding phase at multiple, assigned accounts. You will work closely with Account Manager, Principal Onboarding Lead, Professional Services team, Cloud Delivery team, and Commercial IT team to deliver the contracted cloud services to customer.
**What the role offers**:

- Accountable for ensuring a best-of-a-kind experience for customers onboarded into Cloud environment and successfully using the service
- Manage a team of Technical Onboarding Leads and operate on a global level with peers
- Provide internal management with regular reports and status updates, including timelines, milestones, risks, issues, decision and overall status
- Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items
- Guide expert incident and problem management for high impact and critical customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit
- Escalate issues, as needed, to keep projects on target (within established parameters) and proactively work to resolve issues that may impact customer satisfaction or SLA
- Define and/or verify scope and delivery parameters in proposals and statements of work and provide Change requests when required
- Identifies opportunities and maximizes services revenues within customer base

**What you need to Succeed**:

- Bachelor’s degree in a technical or business discipline, or equivalent
- At least 5 years’ experience in software deployment projects
- Strong client focus - ability to operate at a senior manager level
- Proven project management skills with demonstrated experience in a consulting environment
- Conversant in cloud technology and data center deployment, ITIL certification preferred
- Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership)
- Significant experience of leading and managing teams (including matrix management) within an offshore environment
- Able to work independently with positive problem-solving attitude
- Fluent English language Skills both written and spoken

ONE LAST THING 

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
**Compensation**: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.