Clinical Quality Coordinator

The Chief Nursing and Clinical Officer (CNO) is seeking an experienced Clinical/Quality Coordinator to support the operations of the national portfolio. The CNO’s national portfolio includes enterprise wide Quality, Risk, Privacy, Clinical Practice, Patient Safety, Patient Experience, Health Information and Clinical Informatics. The Clinical/Quality Coordinator will act as a seamless extension of the CNO and will work closely with the other portfolio management team members.

Areas Of Responsibility
- Portfolio Operations
- Design and manage Infobay site and ensure all relevant content is up to date and track outstanding management areas and escalates as required
- Supports in keeping the Portfolio’s Policy & Procedures up to date and tracks outstanding management areas and escalates as required
- Supports the tracking of activities and reports through the Portfolio related to Accreditation, Claims Management, Privacy Breeches, Risk Incidents, Safety Concerns, Patient and Family Engagement, Complaints
- Manages the French Translation process for the portfolio.
- Supports the Clinical Management Orientation (CMO) process by sending welcome packages to new managers, tracking training completion, adding managers to relevant distribution lists/education calls, and providing certificates of completion.
- Facilitates CQ-HIP Education Calls process by obtaining proposed agenda items, getting approval from CNO and preparing the slide deck.
- Facilitates the Monthly Department Meeting
- Co-facilitates the Monthly CQRT Inquiries & Review Meeting
- Runs reports for Clinical Education Completion such as but not limited to; Dementia eLearning, Independent Double Check for High-Alert Medication Administration, CMO 1 & CMO 2.
- Responsible for the participant registration and tracking of INS Infusion and Vascular Access Program (IVAP)
- Co-ordinates LEAP education through Pallium, recruits/registers participants and tracks completion
- Prepares agenda, slide deck and records minutes for the Executive National Quality/Risk, Patient Experience & Privacy Executive Steering Committee
- Supports both the Director of Quality/Risk and the CNO with Claims Management Process
- Maintains distribution lists on behalf of CQ-HIP team
- Assists with project development/roll-out as required (ex. Let’s Talk, Bayshore, InfoBay Page Design/Development, New P drive, Patient Experience Week, Violence Prevention Program, etc.)
- Assists with onboarding of team members
- Responsible for sending all communications/education sessions on behalf of Team CQ-HIP & CNO.
- Supports with survey monkey creation and reporting
- Administration Duties
- Act as a liaison for the CNO and assists with reports, presentations and communication preparations for format, content, grammar and spelling
- Management of complex calendar, scheduling and logistics to support the CNO and coordinate team meetings, clinical, quality & education offerings, orientation, special projects and other meetings/workshops
- Organize, execute, and support the management team activities (management team meetings, all staff meeting agendas, reports, products, enterprise wide meetings, off-sites, catering, and team social events)
- Track and help drive completion of key deliverables, meeting action items and follow up on outstanding items
- Provide ongoing support to the CNO’s external business associates, clients, provincial and national committees
- Renewal of CNO’s memberships and subscriptions
- Manages travel schedules, book travel & hotel arrangements as requested.
- Prepares PDF fillable documents and Office 365 forms for team members/branches as requested.
- Responsible for collecting mail sent to head office for Team CQ-HIP members and filing in CNO’s office.
- Manages Organizational Chart for portfolio
- Other duties as assigned

Job Qualification

**Requirements**:

- College Diploma in Business Administration, or an acceptable combination of education and progressively responsible experience, Degree preferred
- 4 + years of direct work experience in an Clinical/Quality Coordinator capacity in a healthcare environment
- Experience in documentation management systems and client relationship systems would be an asset
- Able to write and format moderately complex correspondence, including memos, letters.
- Excellent writing skills, including proper spelling, grammar, and punctuation
- Superior time management skills, multitasking skills, and the ability to prioritize tasks with mínimal supervision
- High level of sound and independent judgment, reasoning, and discretion
- Ability to interpret and implement company policies and procedures
- Professional, responsive, and positive work attitude is essential
- Resourcefulness and flexibility
- Previous experience in handling confidential or sensitive information; knowledge of applicable healthcare standards and data privacy laws
- Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these item