Clinic Coordinator

Reporting to the CEO the Clinic Coordinator is primarily responsible for the overall operations of all clinic locations. Through effective leadership and management, the Clinic Coordinator ensures that the clients are well served, the team members have ongoing training and ensure they are implementing policies of the company. Developing KPIs consistent with the vision of the company while relaying this vision to all therapists, administrators and staff. **Job Summary** - Lead and develop your team to achieve company goals at all locations - Act as a trainer and mentor to assist in the career development of all staff. - Work as a team player to optimize productivity. - Review office performance in order to assess sales targets, labour costs and return on sales. - Investigate and Implement cost optimization. - Develop and implement marketing and sales plans with detailed targets and then work with staff to achieve those targets. - Support business development initiatives by meeting with all clinicians to ensure caseload growth and retention of clientele. - Liaise with community partners to build relationships that facilitate growth of company. - Enhance and ensure that all employees adhere to company policies and procedures. - Investigate and resolve any customer service issues to ensure customers’ expectations are exceeded every time. - Co-ordinate and manage updates of staff as well as the need for new hires. - Hold regular staff meetings - Other tasks as assigned, particularly supporting the clinical director/owner. **Competencies**: **Client Focused** Builds client confidence, is committed to increasing client satisfaction, sets achievable client expectations, assumes responsibility for solving client problems, ensures commitments to clients are met, solicits opinions and ideas from clients, responds to internal clients. **Clinician Focused** Maintain a focus on clinician team and maximizing efficiency of staff availability, caseload management in order to maintain flow of therapist availability and efficiency. **Problem Solving** Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root causes of issues, and resolves issues through creativity and break-through ideas. **People Development** Provides feedback and coaching, rewards hard work and innovation, builds strong relationships, leverages strengths, challenges and develops staff members, and communicates effectively with team members. **Strategic Thinking** Creates and communicates a long-term vision, balances short and long term goals, keeps own and team’s work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans. **Qualifications** - Minimum of two years experience overseeing business operations - Excellent leadership skills with proven coaching and mentoring capabilities - Proven track record of meeting and achieving goals/KPIs - Excellent oral and written communication skills - Able to multi-task in a fast paced environment - Computer literacy, knowledge of Microsoft Office (Word and Excel) - Driver’s License and access to a vehicle (travel between clinics) **To Apply** - Cover Letter - Resume - An appendix labelled "Appendix A" which includes: Your name Your phone number A list of the last 3 books you have read A paragraph on why you believe attention to detail is important in this role and how you will be successful at this position **Job Types**: Full-time, Permanent Pay: $28.00-$30.00 per hour **Benefits**: - Dental care - Extended health care Schedule: - Monday to Friday Work Location: In person Application deadline: 2025-07-31 Expected start date: 2025-08-11