Service Advisor

2 weeks ago

Nanaimo, Canada Mercedes-Benz Nanaimo Full time

**Drive Your Career Forward with Mercedes-Benz Nanaimo**

Mercedes-Benz Nanaimo - a proud division of the GAIN Group - is growing rapidly, and we’re looking for a passionate, service-driven **Service Advisor** to join our expanding team

As we continue to build on the success of our **Vans Centre division**, there’s never been a more exciting time to join our dealership. Located in **Nanaimo - one of Canada’s fastest-growing and most vibrant cities** - this is your chance to work with a world-class brand in a thriving community where career growth and lifestyle go hand-in-hand.

We are committed to delivering the premium experience Mercedes-Benz is known for, not just to our customers, but to every member of our team. If you're goal-oriented, energetic, and ready to grow in a dynamic, supportive environment, we want to meet you.

**Why You’ll Love Working With Us**:

- Competitive compensation, plus **RRSP contributions**:

- **Extended health & dental benefits**:

- Employee & Family Assistance Program
- **Career development & advancement opportunities** in our growing dealership and GAIN Group-wide
- **Discounts at luxury destinations** like Villa Eyrie Resort, Cowichan River Lodge, and the Vancouver Island Motorsport Circuit
- **Corporate hotel rates** and friends/family perks
- A **collaborative, positive, and fun team culture**:

- Be part of something bigger - a brand and group that values innovation, inclusion, and local community impact

**What We’re Looking For**:

- Previous experience in the automotive industry (preferred)
- Strong computer and communication skills
- A keen eye for detail and a passion for service excellence
- Confidence promoting products and services
- Ability to thrive in a fast-paced environment
- Willingness to learn and grow
- Valid driver’s license

**Your Day-to-Day**:

- Greet customers with professionalism and a smile
- Review service history and provide transparent recommendations
- Collaborate with our technicians and parts advisors to quote jobs accurately
- Keep customers updated throughout the service process
- Promote service offerings to achieve performance goals
- Resolve concerns with empathy and efficiency

GGL

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Mileage reimbursement
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nanaimo, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2025-04-30

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