Csr - Customer Service Representative
5 days ago
Answer the telephone
- Meet and greet visitors
- Take customers’ orders
- Update and maintain the Sales Order log on daily basis
- Enter orders in the ERP and send order confirmation to customers
- Update customers about status of their orders in a timely manner
- Coordinate with Operations Manager availability of inventory
- Prepare quotations, sending samples and catalogues through mail or courier
- Prepare reports in Excel, Word or other
- Maintaining an ordinary filling system
- Prepare and send invoices to customers on the same day the product departs the warehouse
- Answer all customers inquiries and direct to Sales Manager if needed, any other unanswered questions
- Assist in the preparation of materials for marketing shows or other similar events as required
- Collect and complete the New Vendor Form with all relevant customers data
- Create and update product pricing in the ERP from the information provided by the Sales Manager
- Enter the customer’s product codes in the customer’s profile in the ERP.
- Contact freight forwards to be able to obtain the best quotation for our customers.
- Dispatch shipments
- communicate with carriers to monitor freight movements.
- Communicate any shipment modifications to the sales team and update customer.
- Assume complete and final responsibility for customers’ orders.
- Work with carriers to resolve issues, escalate problems when necessary.
- Assist in obtaining PODs from carriers.
- Order office supplies.
- Book Air tickets and hotels.
- Maintain the office and boardroom for meetings.
- Arrange cheque pick up from customers.
- Enter new customers into the ERP system and EDC.
- Run credit reference cheques on new customers.
- Follow up with collections.
- Pick up the mail and sort it accordingly.
- Other administrative tasks.
- Additional duties may be assigned
- Working hours 8:00 A.M. - 4:30 P.M
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: From $22.00 per hour
Expected hours: No more than 44 per week
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Application question(s):
- 1 Year of Excel Experience?
1 Year of Quickbooks Experience?
**Experience**:
- administrative assistant: 1 year (preferred)
- CSR: 1 year (preferred)
Work Location: In person
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