File Processing Officer

7 days ago

Surrey, Canada VanSky Immigration Solutions Ltd Full time

VanSky Immigration Solutions Ltd is in search of Two **Licensed Immigration Consultants (RCIC)**

**You will be responsible for the following**:

- Help clients to prepare for IRCC/CBSA interviews.
- Provide guideline to Project Director/ Investment Director in business proposal preparation.
- Communicate with clients to gather information and synthesize the documents.

**Responsibilities**:

- Managing the initial steps of the client retention process
- Preparing engagement letters for client signatures.
- Collecting case-specific information and documentation from the clients.
- Keeping detailed notes of the consultation findings and pathways recommended.
- Reviewing and assessing documentation to determine applicants’ eligibility and identify any deficiencies.
- Keeping up to date with changes to laws, regulations, manuals, policies, procedures and processes, and communicating those to clients.
- Maintaining and overseeing all communication with clients, while appropriately managing client expectations - client communications to be responded to within 24-48 hours;
- Upholding ethical standards and compliance standards.

**Qualifications**:

- Valid License with the **RCIC **in good standing.
- Minimum one (1) years of experience of managing a high volume of **Canadian immigration **cases - both Permanent and Temporary.
- Experience in overseeing and providing guidance to a legal team on a daily basis;
- Ability to listen, empathize, build rapport and connect with prospective clients, as well as the ability to set and manage client expectations through effective and timely communications, thus ensuring the highest quality of customer service and professional services.
- Ability to think constructively and outside the box to provide prospective clients with all possible options for their specific situation;
- Must be fluent in **Punjabi**.
- Post-secondary education or relevant experience.
- Familiar with Canadian immigration policies, including **PNP/EE/LMIA**.
- Able to handle case and form preparation independently.
- Excellent communication and interpersonal skills.
- Ability to use knowledge and creativity to resolve non-standard situations, demonstrating strong analytical and problem-solving skills:

- Demonstrates ability to develop solutions to significantly improve existing methods and processes.
- Very strong team and service partner orientation.
- Proven ability to meet challenges, goals and objectives with enthusiasm, drive and initiative.

Expected Start Date: ASAP

Work Shift: Monday to Friday

**Job Types**: Full-time, Permanent

**Salary**: $16.49-$23.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Surrey, BC: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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